← Back to Simone Brown's queue
Responses
Who has answered you and who has not, what they said, what you last sent them, and a suggested reply. Customers who replied come first, newest first; then the people you messaged through the Rep Machine who have not answered, longest silent first.
Send text sends the words in the box to the customer from your own line, right away. On a row where nothing new is waiting from them you can type a text of your own and send it the same way. For a customer who wrote by email the button opens the deal in HubSpot instead, because HubSpot cannot send through your inbox. The page reads HubSpot when it opens, so give it a few seconds.
0
customers have answered and the last word is theirs
1
person has not answered your last message
Showing 1 of 1
| Priority | Who | When | What they said | Suggested reply | Send |
|---|---|---|---|---|---|
| Do Next Touch 1 | Gabrielle Medina Gabrielle Medina submitted
| Thu Aug 27, 10:44 AM · 73 days ago | Re: Let’s Get Your Free Team Store Up and Running! “Hi Simone! My apologies for the delay - I have sent the W-9 to my district school board and am waiting on the approval to proceed. As soon as I have approval I will be in touch with the requested info. Thank you! [School Logo] Gabrielle Medina Visual Art Teacher Tarpon Springs MS Pinellas County Schools (727)943-5511” We last sent Text Wed Nov 4, 9:58 AM · 4 days ago “Hey Gabrielle — Simone with Ares Sportswear. Got your request for Gabrielle Medina submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-246-1808 so I can send you my questions.” | Type a text to send from your line. 0/1000 |
How this list is made
- Everyone with a 🔥 reply card on your list, plus anyone else whose last message to you came after your last message to them.
- The people you texted or left a voicemail for through the Rep Machine in the last 14 days: all 1. Texts and calls made by hand in Aircall or HubSpot only show up here when HubSpot logged them.
- The label says who spoke last: Response means the customer did. Texts, emails and calls all count. Times are New York time.
- The Priority tag at the far left is where that customer's card sits on your main list (Do Now, Do Next, Do Last and the rest). Touch is the last numbered touch the Rep Machine recorded for the deal, 1 to 5, and 6 for dead leads, dead customers and every later touch. A gold star marks a reply that asks for a quote or a store, asks a question or makes a request, or says they are interested.
- Your list was last built 11/9/2026, 3:01:23 AM EST.