REP MACHINE
Crystal Gordon

Crystal Gordon

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 6 · Do Now 59 · Do Next 1 · Do Every Day 12Page 2: Fit In Daily 25 · Do Last 22 · Win-Back 56
Show:102550100Show all (max 150)

4 — Fit In Daily, Don't Get Behind

25

Showing 21–25 of 25

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Nile Valenzuela (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Nile Valenzuela

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +14154399714

~8:14 AM their time

Hey Nile, it's Crystal with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 380-270-1534. Thanks!

~8:17 AM their time

Hey Nile — Crystal with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Rex Keller (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Rex Keller

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +12707990932

Now

Hey Rex, it's Crystal with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 380-270-1534. Thanks!

~9:37 AM their time

Hey Rex — Crystal with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Roy Tapley (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Roy Tapley

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +19297669471

Now

Hey Roy, it's Crystal with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Roy — Crystal with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Shakhan Lewis (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Shakhan Lewis · Coach

You also have an older First Order Follow-up card for this customer (1OFU: 765029-Duarte HS Basketball (CA)- Hoodies and windbreaker /765029), 134 days overdue. It is probably already done. Open it in HubSpot and move it to Completed (or finish it) so it stops coming back. Open it in HubSpot →

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +13239759196

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

~8:07 AM their time

Hey Shakhan, it's Crystal with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 380-270-1534. Thanks!

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Shamar Edwards (Recovery Funnel — Lost Champion · Touch 1 of 7)

Shamar Edwards · Coach

Attempt to secure the Champion-qualifying order.

🔁 Recovery Funnel — Lost Champion · Touch 1 of 7 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Champion, six months since their last order

Sends to +16107179666

Now

Hey Shamar, it's Crystal with Ares Sportswear. Today is our six month anniversary of working together, and I wanted to reach out to make sure we're building a strong relationship going into next season. I know you're probably in the middle of the offseason right now, so nothing urgent — I just want to know what's coming up next for the team, whenever that ends up being, so I can be ready when the time comes. Call or text me back at 380-270-1534 with the next thing you will need for the team. Thanks!

~10:37 AM their time

Hey Shamar — Crystal with Ares Sportswear. I left you a voicemail. Today is the six month anniversary between Ares, your team, and you! I just want to make sure we've got a strong relationship with you going into next year. What's the next thing you will need for the team, and roughly when?

5 — Do Last

22

Showing 11–20 of 22

5 — Do LastOverdue

765240- CAESEA LLC 2000 g8000/765240 (Quote built · Touch 1 of 9)

159 days overdue

Cynthia Sunday

Would auto-close under Mike's stale-deal rule — expected close date was 129 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Quote built · Touch 1 of 9 — first touch

Due 6/3/2026, 6:04:56 PM EDT

View in HubSpot →
Suggested messageReady to send

Bulk order — already quoted, following up to close

Sends to +19736198874

Now

Hey Cynthia — this is Crystal with Ares Sportswear and I'm calling about your quote for CAESEA LLC 2000 g8000/765240 — I'd love to get this into production for you today if possible, so you can get it done and behind you. Give me a call back at 380-270-1534 so we can finalize this, or make any adjustments you need. Thanks!

~10:37 AM their time

Hey Cynthia — Crystal with Ares Sportswear. Just left you a voicemail on your quote for CAESEA LLC 2000 g8000/765240. I want to get this turned around fast for you. Can we finalize today, or is something holding you back?

📌 Your next task“check in”Due todayOpen task in HubSpot →
5 — Do LastOverdue

1OFU: 765029-Duarte HS Basketball (CA)- Hoodies and windbreaker /765029 (1st order follow-up (Bulk) · Touch 1 of 5)

136 days overdue

Shakhan Lewis · Coach

Stale — 136 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Still trying to reach this customer for their first-order follow-up.")

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

Due 6/26/2026, 9:00:00 AM EDT

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +13239759196

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

~8:09 AM their time

Hey Shakhan, it's Crystal with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 380-270-1534. Thanks!

5 — Do LastOverdue

AOFU · Touch 1 of 11 - Bayshore Buccaneers Cheer Store 2025

72 days overdue

Kayla Greiss

Stale — 72 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Secure repeat annual orders.")

🔁 AOFU · Touch 1 of 11 — first touch

Due 6/29/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +19084617195

Now

Hey Kayla, it's Crystal with Ares Sportswear. It was about a year ago that you did Bayshore Buccaneers Cheer Store with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~10:37 AM their time

Hey Kayla — Crystal with Ares Sportswear. Coming up on a year since the Bayshore Buccaneers Cheer Store shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

5 — Do LastOverdue

AOFU · Touch 1 of 11 - McHenry Community HS (IL)

130 days overdue

David Babcock

Stale — 130 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Secure repeat annual orders.")

🔁 AOFU · Touch 1 of 11 — first touch

Due 7/1/2026, 4:39:13 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to 5732213675

Hey David, it's Crystal with Ares Sportswear. It was about a year ago that you did McHenry Community HS (IL) with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

Hey David — Crystal with Ares Sportswear. Coming up on a year since the McHenry Community HS (IL) shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

5 — Do LastOverdue

AOFU · Touch 1 of 11 - HER Realtors

128 days overdue

Kristina Murphy · Business contact

Stale — 128 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Secure repeat annual orders.")

🔁 AOFU · Touch 1 of 11 — first touch

Due 7/3/2026, 1:11:01 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +16143741028

Now

Hey Kristina, it's Crystal with Ares Sportswear. It was about a year ago that you did HER Realtors with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~10:37 AM their time

Hey Kristina — Crystal with Ares Sportswear. Coming up on a year since the HER Realtors shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

5 — Do LastOverdue

AOFU · Touch 1 of 11 - Rippon Middle Athletics (VA)

108 days overdue

David Kline

Stale — 108 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Secure repeat annual orders.")

🔁 AOFU · Touch 1 of 11 — first touch

Due 7/23/2026, 4:08:46 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to 3152184114 ext 6

Hey David, it's Crystal with Ares Sportswear. It was about a year ago that you did Rippon Middle Athletics (VA) with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

Hey David — Crystal with Ares Sportswear. Coming up on a year since the Rippon Middle Athletics (VA) shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

5 — Do LastOverdue

Ralene Reyes submitted Team Store (Prospecting · Touch 1 of 12)

49 days overdue

Ralene Reyes

Would auto-close under Mike's stale-deal rule — expected close date was 19 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Prospecting · Touch 1 of 12 — first touch

Due 9/21/2026, 3:45:06 PM EDT

View in HubSpot →
Suggested messageNeeds review before sending

Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data

Sends to +19094957498

~8:07 AM their time

Hey Ralene — this is Crystal with Ares Sportswear. Got your request for Ralene Reyes submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions. Thanks!

~8:10 AM their time

Hey Ralene — Crystal with Ares Sportswear. Got your request for Ralene Reyes submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions.

📌 Your next task“4fu”Overdue 3 days · was due Nov 6Open task in HubSpot →
5 — Do LastOverdue

Urusline JV Soccer (Unapproved store · Touch 1 of 9)

48 days overdue

Caoimhe Mccarthy

Stale — 48 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Follow up now after the store is sent. Contact twice on Day 1.")

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/21/2026, 6:19:03 PM EDT

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +19144370898

Now

Hey Caoimhe — this is Crystal with Ares Sportswear. Your store is built and ready to go live. Call or text me back at 380-270-1534 and let's get this approved today — the sooner it's live, the sooner your families can start ordering. Thanks!

~10:37 AM their time

Hey Caoimhe — Crystal with Ares Sportswear. Here's the link to your store: admin.areswear.com/store-approval.html?token=eyJ… — let me know if you're ready to approve it, or if you'd like any changes first.

📌 Your next task“final”Overdue 3 days · was due Nov 6Open task in HubSpot →
5 — Do LastOverdue

768075-- Reorder Jackets for Corine McKenzie (Quote built · Touch 1 of 9)

48 days overdue

Corine McKenzie

Would auto-close under Mike's stale-deal rule — expected close date was 18 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Quote built · Touch 1 of 9 — first touch

Due 9/22/2026, 2:18:09 PM EDT

View in HubSpot →
Suggested messageReady to send

Bulk order — already quoted, following up to close

Sends to (201) 540-7766

Now

Hey Corine — this is Crystal with Ares Sportswear and I'm calling about your quote for Reorder Jackets — I'd love to get this into production for you today if possible, so you can get it done and behind you. Give me a call back at 380-270-1534 so we can finalize this, or make any adjustments you need. Thanks!

~10:37 AM their time

Hey Corine — Crystal with Ares Sportswear. Just left you a voicemail on your quote for Reorder Jackets. I want to get this turned around fast for you. Can we finalize today, or is something holding you back?

📌 Your next task“confirm if cheque was sent”Overdue 3 days · was due Nov 6Open task in HubSpot →
5 — Do LastOverdue

Paramus Gem Squad (Unapproved store · Touch 1 of 9)

42 days overdue

Tara Keenan

Stale — 42 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Follow up now after the store is sent. Contact twice on Day 1.")

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/27/2026, 5:51:07 PM EDT

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +15514043696

~8:13 AM their time

Hey Tara — this is Crystal with Ares Sportswear. Your store is built and ready to go live. Call or text me back at 380-270-1534 and let's get this approved today — the sooner it's live, the sooner your families can start ordering. Thanks!

~8:16 AM their time

Hey Tara — Crystal with Ares Sportswear. Here's the link to your store: admin.areswear.com/store-approval.html?token=eyJ… — let me know if you're ready to approve it, or if you'd like any changes first.

📌 Your next task“Final”Overdue 3 days · was due Nov 6Open task in HubSpot →

6 — Win-Back (Unretained/Dead)

56

Showing 1–10 of 56

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Eligible Champion - Jessica Kindig (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Jessica Kindig · Business contact

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:03:27 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +12604187725

Now

Hey Jessica, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Jessica — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Tom Barnes (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Tom Barnes

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:17:44 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to 3308377800 ext 2124

Now

Hey Tom, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Tom — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Mario Villa (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Mario Villa

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:17:46 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +15168504599

Now

Hey Mario, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Mario — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Leo Guedes (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Leo Guedes

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:19:24 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to (703)859-2166

Now

Hey Leo, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Leo — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Laurie Hatton Gutierrez (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Laurie Hatton Gutierrez

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:20:21 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to 7193376341

Now

Hey Laurie, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~8:37 AM their time

Hey Laurie — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Cynthia Howard (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Cynthia Howard

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:21:03 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +12072997940

Now

Hey Cynthia, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Cynthia — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Andrew Mack (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Andrew Mack

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:21:04 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16144405544

Now

Hey Andrew, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Andrew — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Nate Thornhill (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Ryan Imke

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:21:46 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +19375320692

Now

Hey Ryan, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Ryan — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Zachary Wymer (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Zachary Wymer

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:22:35 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16149616446

Now

Hey Zachary, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Zachary — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Melanie Ciesluk (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Melanie Ciesluk

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:23:29 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +14132312722

Now

Hey Melanie, it's Crystal with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 380-270-1534. Thanks!

~10:37 AM their time

Hey Melanie — Crystal with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

View full list (195) →

Last refreshed: 11/9/2026, 9:57:42 AM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)