Crystal Gordon

What I sent →My week →

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Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 6 · Do Now 59 · Do Next 1 · Do Every Day 12 Page 2: Fit In Daily 25 · Do Last 22 · Win-Back 56

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0 — Responses

Showing 1–6 of 6

📞 Follow-ups due (3)

Oldest: 18 days overdue

0 — ResponsesOverdue

The Heaters Baseball Club Store 2026 (Holiday store re-merch)

Rachel Boyd

🔥 New reply — respond now.

Can't defer

Due 10/22/2026, 8:00:00 AM EDT

📤 You last reached out Nov 3 (voicemail)

💬 What they said

“Hello. Checking in on this again. You said preparing for shipment a week ago.”

View in HubSpot →

Suggested messageNeeds review before sending

Responding to their reply: "Hello. Checking in on this again. You said preparing for shipment a week ago."

Sends to +19042299043

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Voicemail

Now

Hi Rachel, this is Crystal with Ares Sportswear. I am checking with our production team on the status right now and will update you by 2 PM today. Please consider what your firm in-hand date is so I can ensure we expedite delivery if needed. Give me a call back at 380-270-1534.

0 — ResponsesOverdue

Mount Morris Track and Field (Unapproved store · Proof #1 · Touch 1 of 9 sent)

Amanda James · Coach

🔥 New reply — respond now.

🔁 Unapproved store · Touch 1 of 9 sent — next is touch 2, due Tue, Nov 3

Due 11/3/2026, 4:46:34 PM EST

📤 You last reached out Nov 3 (text)

💬 What they said

“Thank you!”

View in HubSpot →

Suggested messageNeeds review before sending

Responding to their reply: "Thank you!"

Sends to 5852172370

Voicemail

~5:13 PM their time

Hi Amanda, this is Crystal with Ares Sportswear. You're very welcome, and I'm just following up to see if you're ready to open the store or if you need to adjust any of the apparel options first. Give me a call back at 380-270-1534.

Text

~5:16 PM their time

Hi Amanda, Crystal with Ares Sportswear. You're very welcome! Are those designs and items good to launch the team store, or do you need any changes before we open it up?

📌 Your next task“3fu”Due todayOpen task in HubSpot →

Task completed

0 — ResponsesOverdue

Rebecca Henry Submitted (Prospecting · Touch 1 of 12 sent)

Rebecca Henry

🔥 New reply — respond now.

🔁 Prospecting · Touch 1 of 12 sent — next is touch 2, due Thu, Nov 5

Due 11/5/2026, 2:24:29 PM EST

💬 What they said

“Hi Crystal - Thank you so much for all of your effort on this. We were able to order the warm-ups through Champion after all. However, I will definitely keep your information on hand as I think Ares will be a better option in the future. Thanks again! Rebecca”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →

Suggested messageNeeds review before sending

Responding to their reply: "Hi Crystal - Thank you so much for all of your effort on this. We were able to order the warm-ups through Champion after…"

📧 They emailed you back — suggested reply

Hi Rebecca, Crystal with Ares Sportswear. Glad you got those warm-ups taken care of with Champion! What is the next upcoming sport or event you'll need apparel for so we can get ahead of it together?

Reply in HubSpot →

📌 Your next task“fu”Overdue 4 days · was due Nov 5Open task in HubSpot →

Task completed

0 — ResponsesOverdue

Radd Cheer Store (Unapproved store · Touch 1 of 9)

Enza Fantauzzi · Team parent

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/27/2026, 1:19:58 PM EDT

💬 What they said

“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”

No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.

✍️ Your reply

Sends to +13525028357 from your line · 0/1000

View in HubSpot →

📌 Your next task“8fu”Due Wed Nov 11Open task in HubSpot →

Task completed

0 — ResponsesOverdue

Carnegie Middle School Scots Athletics Other (Unapproved store · Touch 1 of 9)

Dana Smith

🔥 New reply — respond now.

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/29/2026, 12:00:54 PM EDT

💬 What they said

Has a question or request

“Were we able to add this to the store?”

View in HubSpot →

🤖 Suggested next step

Move to Rep Working on Request — The customer is asking to confirm or add an item to the store, so the rep needs to address this change before approval can happen.

Suggested messageNeeds review before sending

Responding to their reply: "Were we able to add this to the store?"

Sends to +19162963289

Voicemail

~8:08 AM their time

Hi Dana, this is Crystal with Ares Sportswear. I'm checking on whether we were able to add that item to your store right now and will follow up with an update by 3 PM. Assuming it's good to go, let me know if we have your green light to officially launch the store. Give me a call back at 380-270-1534.

Text

~8:11 AM their time

Hi Dana, Crystal with Ares Sportswear. I'm checking with our art and production team on that item now and will update you by 3 PM. Once that's added, are we ready to launch the store, or were there any other items you wanted to include?

📌 Your next task“add joggers to the store”Overdue 5 days · was due Nov 4Open task in HubSpot →

Task completed

0 — ResponsesSLA not defined

The Dance Centre teams (Generating Revenue)

Kandi Copeland

🔥 New reply — respond now.

Can't defer

Team Store · Generating Revenue — ongoing check-ins. The numbered sequence for perpetual stores isn't built yet

💬 What they said

“Thank u Yahoo Mail: Search, Organize, Conquer<https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer>”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →

Suggested messageNeeds review before sending

Responding to their reply: "Thank u Yahoo Mail: Search, Organize, Conquer<https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMk…"

📧 They emailed you back — suggested reply

Hi Kandi, Crystal with Ares Sportswear. You're very welcome! Are you ready for me to open the team store, or are there any last-minute changes to the apparel lineup you'd like to make first?

Reply in HubSpot →

2 — Do Next

Showing 1–1 of 1

2 — Do NextSLA not defined

Breona Muhammad submitted Team Store (Deferred Opp-Store)

Breona Muhammad

📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.

Not part of a numbered touch sequence

View in HubSpot →

📌 Your next task“fu for store setup”Due Tue Dec 8Open task in HubSpot →

Task completed

3 — Do Every Day

Showing 11–12 of 12

3 — Do Every DaySLA not defined

1OFU: 766293-George Washington HS Cheerleading- Tees for Nitty Thomas (1st order follow-up (Bulk) · Touch 1 of 5)

Nitty Thomas

Still trying to reach this customer for their first-order follow-up.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →

Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +14155720781

Voicemail

~8:04 AM their time

Hey Nitty, it's Crystal with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 380-270-1534. Thanks!

Text

~8:07 AM their time

Hey Nitty — Crystal with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?

3 — Do Every DaySLA not defined

1OFU: 765963- Kappa Omicron Baseball (FL)- Sub Jersey for Rex Keller (1st order follow-up (Bulk) · Touch 1 of 5)

Rex Keller

Still trying to reach this customer for their first-order follow-up.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →

Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +12707990932

Voicemail

Now

Hey Rex, it's Crystal with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 380-270-1534. Thanks!

Text

~9:27 AM their time

Hey Rex — Crystal with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?

← Previous 10

View full list (195) →

Last refreshed: 11/9/2026, 9:57:42 AM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)

Crystal Gordon

0 — Responses

📞 Follow-ups due (3)

The Heaters Baseball Club Store 2026 (Holiday store re-merch)

Mount Morris Track and Field (Unapproved store · Proof #1 · Touch 1 of 9 sent)

Rebecca Henry Submitted (Prospecting · Touch 1 of 12 sent)

Radd Cheer Store (Unapproved store · Touch 1 of 9)

Carnegie Middle School Scots Athletics Other (Unapproved store · Touch 1 of 9)

The Dance Centre teams (Generating Revenue)

1 — Do Now

Barton Elite FC (Unapproved store · Proof #1 · Touch 1 of 9)

Heather M Malleo submitted (Prospecting · Touch 1 of 12)

769320-South Carolina Nightmares Football (SC)- Tees for William Smith (Quote built · Touch 1 of 9)

Christopher Torres submitted (Prospecting · Touch 1 of 12)

Tamara Kays submitted Team Store (Prospecting · Touch 1 of 12)

417 Panthers baseball (Unapproved store · Proof #2 · Touch 1 of 9)

Brenda Dowd submitted Team Store (Prospecting · Touch 1 of 12)

Angela Willyerd: Generic Chat Lead (Prospecting · Touch 1 of 12)

Jennifer Horbacz submitted Team Store (Prospecting · Touch 1 of 12)

Tim Addington submitted Team Store (Prospecting · Touch 1 of 12)

2 — Do Next

Breona Muhammad submitted Team Store (Deferred Opp-Store)

3 — Do Every Day

1OFU: 766293-George Washington HS Cheerleading- Tees for Nitty Thomas (1st order follow-up (Bulk) · Touch 1 of 5)

1OFU: 765963- Kappa Omicron Baseball (FL)- Sub Jersey for Rex Keller (1st order follow-up (Bulk) · Touch 1 of 5)