REP MACHINE
Crystal Gordon

Crystal Gordon

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 3 · Do Now 58 · Do Next 2 · Do Every Day 12Page 2: Fit In Daily 25 · Do Last 22 · Win-Back 56
Show:102550100Show all (max 150)

0 — Responses

3

Showing 1–3 of 3

0 — ResponsesOverdue

Radd Cheer Store (Unapproved store · Touch 1 of 9)

Enza Fantauzzi · Team parent

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/27/2026, 1:19:58 PM EDT

💬 What they said

“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”

No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.

✍️ Your reply

Sends to +13525028357 from your line · 0/1000
View in HubSpot →
📌 Your next task“8fu”Due Wed Nov 11Open task in HubSpot →
0 — ResponsesOverdue

Carnegie Middle School Scots Athletics Other (Unapproved store · Touch 1 of 9)

Dana Smith

🔥 New reply — respond now.

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/29/2026, 12:00:54 PM EDT

💬 What they said

Has a question or request

“Were we able to add this to the store?”

View in HubSpot →

🤖 Suggested next step

Move to Rep Working on Request — The customer is asking to confirm or add an item to the store, so the rep needs to address this change before approval can happen.

Suggested messageNeeds review before sending

Responding to their reply: "Were we able to add this to the store?"

Sends to +19162963289

Now

Hi Dana, this is Crystal with Ares Sportswear. I'm checking on whether we were able to add that item to your store right now and will follow up with an update by 3 PM. Assuming it's good to go, let me know if we have your green light to officially launch the store. Give me a call back at 380-270-1534.

~10:07 AM their time

Hi Dana, Crystal with Ares Sportswear. I'm checking with our art and production team on that item now and will update you by 3 PM. Once that's added, are we ready to launch the store, or were there any other items you wanted to include?

📌 Your next task“add joggers to the store”Overdue 5 days · was due Nov 4Open task in HubSpot →
0 — ResponsesSLA not defined

The Dance Centre teams (Generating Revenue)

Kandi Copeland

🔥 New reply — respond now.

Can't defer

Team Store · Generating Revenue — ongoing check-ins. The numbered sequence for perpetual stores isn't built yet

💬 What they said

“Thank u Yahoo Mail: Search, Organize, Conquer<https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMktg_315_SearchOrgConquer_EmailSignature&af_sub1=Acquisition&af_sub2=US_YMktg&af_sub3=&af_sub4=100002039&af_sub5=C01_Email_Static_&af_ios_store_cpp=0c38e4b0-a27e-40f9-a211-f4e2de32ab91&af_android_url=https://play.google.com/store/apps/details?id=com.yahoo.mobile.client.android.mail&listing=search_organize_conquer>”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Thank u Yahoo Mail: Search, Organize, Conquer<https://mail.onelink.me/107872968?pid=nativeplacement&c=US_Acquisition_YMk…"

📧 They emailed you back — suggested reply

Hi Kandi, Crystal with Ares Sportswear. You're very welcome! Are you ready for me to open the team store, or are there any last-minute changes to the apparel lineup you'd like to make first?

1 — Do Now

58

Showing 1–10 of 58

📞 Follow-ups due (5)

Oldest: 20 days overdue
1 — Do NowOverdue

MTHS CHEER (Holiday store re-merch · Touch 1 of 4)

20 days overdue

Hannah Loftus

📞 Holiday store re-merch — Touch 1/4 due.

Can't defer

Due 10/20/2026, 8:00:00 AM EDT

📤 You last reached out Nov 3 (text)

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 1 — the first message

Sends to +16096024030

Now

Hey Hannah, it's Crystal with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 380-270-1534. Thanks!

~1:07 PM their time

Hey Hannah — Crystal with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?

1 — Do NowOverdue

Hertford County HS Football (Holiday store re-merch · Touch 1 of 4)

20 days overdue

Willie Gillus · Coach

📞 Holiday store re-merch — Touch 1/4 due.

Can't defer

Due 10/20/2026, 8:00:00 AM EDT

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 1 — the first message

Sends to +17576190729

Now

Hey Willie, it's Crystal with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 380-270-1534. Thanks!

~1:07 PM their time

Hey Willie — Crystal with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?

1 — Do NowOverdue

Patti Rutland Jazz Dance (Holiday store re-merch · Touch 1 of 4)

20 days overdue

Brandy Simmons

📞 Holiday store re-merch — Touch 1/4 due.

Can't defer

Due 10/20/2026, 8:00:00 AM EDT

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 1 — the first message

Sends to +13342689416

Now

Hey Brandy, it's Crystal with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 380-270-1534. Thanks!

~12:07 PM their time

Hey Brandy — Crystal with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?

1 — Do NowOverdue

National Trail Youth Wrestling holiday store (Holiday store re-merch · Touch 1 of 4)

19 days overdue

Jessica Denny

📞 Holiday store re-merch — Touch 1/4 due.

Can't defer

Due 10/21/2026, 8:00:00 AM EDT

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 1 — the first message

Sends to +19379636215

Now

Hey Jessica, it's Crystal with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 380-270-1534. Thanks!

~1:07 PM their time

Hey Jessica — Crystal with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?

1 — Do NowOverdue

Utes Cheer squad (Holiday store re-merch · Touch 1 of 4)

19 days overdue

Tamra Yazzie

📞 Holiday store re-merch — Touch 1/4 due.

Can't defer

Due 10/21/2026, 8:00:00 AM EDT

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 1 — the first message

Sends to +14359018283

Now

Hey Tamra, it's Crystal with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 380-270-1534. Thanks!

~11:07 AM their time

Hey Tamra — Crystal with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?

1 — Do NowOverdue

Ana Gomez submitted (Prospecting · Touch 1 of 12)

35 days overdue

Ana Gomez

Follow up now after a lead arrives. Contact twice on Day 1.

🔁 Prospecting · Touch 1 of 12 — first touch

Due 10/5/2026, 8:16:58 AM EDT

View in HubSpot →
Suggested messageNeeds review before sending

Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data

Sends to +19092208755

Now

Hey Ana — this is Crystal with Ares Sportswear. Got your request for Ana Gomez submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions. Thanks!

~10:07 AM their time

Hey Ana — Crystal with Ares Sportswear. Got your request for Ana Gomez submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions.

📌 Your next task“Final”Due todayOpen task in HubSpot →
1 — Do NowOverdue

Walter Lewis submitted (Prospecting · Touch 1 of 12)

26 days overdue

Walter Lewis

Follow up now after a lead arrives. Contact twice on Day 1.

🔁 Prospecting · Touch 1 of 12 — first touch

Due 10/14/2026, 11:41:18 AM EDT

View in HubSpot →
Suggested messageNeeds review before sending

Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data

Sends to +18572062027

Now

Hey Walter — this is Crystal with Ares Sportswear. Got your request for Walter Lewis submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions. Thanks!

~1:07 PM their time

Hey Walter — Crystal with Ares Sportswear. Got your request for Walter Lewis submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions.

📌 Your next task“7fu”Due todayOpen task in HubSpot →
1 — Do NowOverdue

768953- Capuchino HS Volleyball- Sub Jersey for Kathy Weingand (Prospecting · Touch 1 of 12)

23 days overdue

Kathy Weingand

Follow up now after a lead arrives. Contact twice on Day 1.

🔁 Prospecting · Touch 1 of 12 — first touch

Due 10/17/2026, 3:06:37 PM EDT

View in HubSpot →
Suggested messageNeeds review before sending

Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data

Sends to +16502459331

Now

Hey Kathy — this is Crystal with Ares Sportswear. Got your request for Capuchino HS Volleyball- Sub Jersey and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions. Thanks!

~10:07 AM their time

Hey Kathy — Crystal with Ares Sportswear. Got your request for Capuchino HS Volleyball- Sub Jersey and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions.

📌 Your next task“check in”Due todayOpen task in HubSpot →
1 — Do NowOverdue

Lindy Wilkinson submitted Team Store (Prospecting · Touch 1 of 12)

21 days overdue

Lindy Wilkinson

Follow up now after a lead arrives. Contact twice on Day 1.

🔁 Prospecting · Touch 1 of 12 — first touch

Due 10/19/2026, 8:17:41 AM EDT

View in HubSpot →
Suggested messageNeeds review before sending

Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data

Sends to +12176385280

Now

Hey Lindy — this is Crystal with Ares Sportswear. Got your request for Lindy Wilkinson submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions. Thanks!

~10:07 AM their time

Hey Lindy — Crystal with Ares Sportswear. Got your request for Lindy Wilkinson submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 380-270-1534 so I can send you my questions.

📌 Your next task“reach out and confirm if cx still wants ts”Overdue 3 days · was due Nov 6Open task in HubSpot →
1 — Do NowOverdue

768982-E.G.O.S- Tees for David Jones (Quote built · Touch 1 of 9)

20 days overdue

David Jones

Follow up now after the quote is sent. Contact twice on Day 1.

🔁 Quote built · Touch 1 of 9 — first touch

Due 10/20/2026, 1:17:50 PM EDT

View in HubSpot →
Suggested messageReady to send

Bulk order — already quoted, following up to close

Sends to +13014089991

Now

Hey David — this is Crystal with Ares Sportswear and I'm calling about your quote for E.G.O.S- Tees — I'd love to get this into production for you today if possible, so you can get it done and behind you. Give me a call back at 380-270-1534 so we can finalize this, or make any adjustments you need. Thanks!

~1:07 PM their time

Hey David — Crystal with Ares Sportswear. Just left you a voicemail on your quote for E.G.O.S- Tees. I want to get this turned around fast for you. Can we finalize today, or is something holding you back?

📌 Your next task“6fu”Due todayOpen task in HubSpot →

2 — Do Next

2

Showing 1–2 of 2

2 — Do NextSLA not defined

Breona Muhammad submitted Team Store (Deferred Opp-Store)

Breona Muhammad

📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.

Not part of a numbered touch sequence

View in HubSpot →
📌 Your next task“fu for store setup”Due Tue Dec 8Open task in HubSpot →
2 — Do NextSLA not defined

The Heaters Baseball Club Store 2026 (Holiday store re-merch)

Rachel Boyd

Support and grow active store revenue.

Can't defer

📤 You last reached out Nov 3 (voicemail)

View in HubSpot →
Suggested messageReady to send

Team store — already generating revenue, checking in on how it's going

Sends to +19042299043

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hi Rachel, this is Crystal with Ares Sportswear. Wanted to check in on your store — glad to see it's generating some real orders. Give me a call back at 380-270-1534 and let me know if there's anything you need from us, or if you'd like help pushing for a few more. Thanks!

3 — Do Every Day

12

Showing 1–10 of 12

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - New Mexico Highlands University- Reorder Tanks for Bob DeVries

2 days overdue

Bob DeVries

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/7/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +15054292577

Now

Hey Bob, it's Crystal with Ares Sportswear. It was about a year ago that you did New Mexico Highlands University- Reorder Tanks with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~11:07 AM their time

Hey Bob — Crystal with Ares Sportswear. Coming up on a year since the New Mexico Highlands University- Reorder Tanks shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - ESports Ohio Clubs- Reorder Subli jersey for Brian Pool

Brian Pool

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/11/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +19375337150

Now

Hey Brian, it's Crystal with Ares Sportswear. It was about a year ago that you did ESports Ohio Clubs- Reorder Subli jersey with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~1:07 PM their time

Hey Brian — Crystal with Ares Sportswear. Coming up on a year since the ESports Ohio Clubs- Reorder Subli jersey shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - River Bend MS - boys basketball - uniforms 2025

Mike Dellinger · Coach

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/12/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +17033744341

Now

Hey Mike, it's Crystal with Ares Sportswear. It was about a year ago that you did River Bend MS - boys basketball - uniforms with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~1:07 PM their time

Hey Mike — Crystal with Ares Sportswear. Coming up on a year since the River Bend MS - boys basketball - uniforms shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Rippon MS - cheer - uniforms 2025

Ryan Pelkey

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/20/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +15404558355

Now

Hey Ryan, it's Crystal with Ares Sportswear. It was about a year ago that you did Rippon MS - cheer - uniforms with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~1:07 PM their time

Hey Ryan — Crystal with Ares Sportswear. Coming up on a year since the Rippon MS - cheer - uniforms shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Lubbock Swim Club 2025

April Hayes · Coach

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/21/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +18064384809

Now

Hey April, it's Crystal with Ares Sportswear. It was about a year ago that you did Lubbock Swim Club with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~12:07 PM their time

Hey April — Crystal with Ares Sportswear. Coming up on a year since the Lubbock Swim Club shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Tulilov Gymnastics Training 2025

Kim Schmidt

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 9/25/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +13853211275

Now

Hey Kim, it's Crystal with Ares Sportswear. It was about a year ago that you did Tulilov Gymnastics Training with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~11:07 AM their time

Hey Kim — Crystal with Ares Sportswear. Coming up on a year since the Tulilov Gymnastics Training shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Grand City Show Skiers Winter 2025

Lindsay Schohl · Business contact

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 10/2/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +12317304431

Now

Hey Lindsay, it's Crystal with Ares Sportswear. It was about a year ago that you did Grand City Show Skiers Winter with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~1:07 PM their time

Hey Lindsay — Crystal with Ares Sportswear. Coming up on a year since the Grand City Show Skiers Winter shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Mini Stix Field Hockey - shirts 12-5-25

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 10/5/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

No phone number on file for this contact — add one in HubSpot to send a voicemail or text.

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Olentangy Berlin HS - hockey - senior blankets 2025

Jocelyn Cook · Team parent

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 10/15/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +16147454072

Now

Hey Jocelyn, it's Crystal with Ares Sportswear. It was about a year ago that you did Olentangy Berlin HS - hockey - senior blankets with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me, so we can get it off your plate? Call or text me back at 380-270-1534. Thanks!

~1:07 PM their time

Hey Jocelyn — Crystal with Ares Sportswear. Coming up on a year since the Olentangy Berlin HS - hockey - senior blankets shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DaySLA not defined

1OFU: 765724- Baldwin Park Roadrunners Tumbler Package for Ty Thomas (1st order follow-up (Bulk) · Touch 1 of 5)

Ty Thomas

Still trying to reach this customer for their first-order follow-up.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +16263753707

Now

Hey Ty, it's Crystal with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 380-270-1534. Thanks!

~10:07 AM their time

Hey Ty — Crystal with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?

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Last refreshed: 11/9/2026, 12:01:23 PM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)