REP MACHINE
Shawna Smith

Shawna Smith

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 15 · Do Now 170 · Do Next 11 · Do Every Day 23Page 2: Fit In Daily 29 · Do Last 70 · Win-Back 166
Show:102550100Show all (max 150)

4 — Fit In Daily, Don't Get Behind

29

Showing 1–10 of 29

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Champion - Christina Albrecht (Recovery Funnel — Lost Champion · all 7 touches sent)

Christina Albrecht

Attempt to secure the Champion-qualifying order.

🔁 Recovery Funnel — Lost Champion · all 7 touches sent

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Champion, six months since their last order

Sends to +16145458645

Now

Hey Christina, it's Shawna with Ares Sportswear. Today is our six month anniversary of working together, and I wanted to reach out to make sure we're building a strong relationship going into next season. I know you're probably in the middle of the offseason right now, so nothing urgent — I just want to know what's coming up next for the team, whenever that ends up being, so I can be ready when the time comes. Call or text me back at 614-710-1678 with the next thing you will need for the team.

~11:29 AM their time

Hey Christina — Shawna with Ares Sportswear. I left you a voicemail. Today is the six month anniversary between Ares, your team, and you! I just want to make sure we've got a strong relationship with you going into next year. What's the next thing you will need for the team, and roughly when?

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Andrew Fenner (Recovery Funnel — Lost Keeper · Touch 3 of 9 sent)

Andrew Fenner

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 3 of 9 sent — next is touch 4, on hold

📤 You last reached out Sep 22 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +18453132128

Now

Hey Andrew, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Andrew — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Angela Claggette (Recovery Funnel — Lost Champion · Touch 1 of 7)

Angela Claggette

Attempt to secure the Champion-qualifying order.

🔁 Recovery Funnel — Lost Champion · Touch 1 of 7 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Champion, six months since their last order

Sends to +19373135045

Now

Hey Angela, it's Shawna with Ares Sportswear. Today is our six month anniversary of working together, and I wanted to reach out to make sure we're building a strong relationship going into next season. I know you're probably in the middle of the offseason right now, so nothing urgent — I just want to know what's coming up next for the team, whenever that ends up being, so I can be ready when the time comes. Call or text me back at 614-710-1678 with the next thing you will need for the team.

~11:29 AM their time

Hey Angela — Shawna with Ares Sportswear. I left you a voicemail. Today is the six month anniversary between Ares, your team, and you! I just want to make sure we've got a strong relationship with you going into next year. What's the next thing you will need for the team, and roughly when?

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Beky Winkler (Recovery Funnel — Lost Keeper · Touch 3 of 9 sent)

Beky Winkler

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 3 of 9 sent — next is touch 4, on hold

📤 You last reached out Sep 22 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +13035964310

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hey Beky, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Brittany Townsend (Recovery Funnel — Lost Keeper · Touch 3 of 9 sent)

Brittany Townsend

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 3 of 9 sent — next is touch 4, on hold

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +15035606043

Now

Hey Brittany, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

~8:29 AM their time

Hey Brittany — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Chase Richardson (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Chase Richardson

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +13306204611

Now

Hey Chase, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Chase — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Chelsea Taylor (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Chelsea Taylor

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +12154100934

Now

Hey Chelsea, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Chelsea — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Elaine Ragan (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Elaine Ragan

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +16145814497

Hey Elaine, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

Hey Elaine — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Gabriella Villegas (Recovery Funnel — Lost Champion · Touch 1 of 7)

Gabriella Villegas

Attempt to secure the Champion-qualifying order.

🔁 Recovery Funnel — Lost Champion · Touch 1 of 7 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Champion, six months since their last order

Sends to +17139928841

Now

Hey Gabriella, it's Shawna with Ares Sportswear. Today is our six month anniversary of working together, and I wanted to reach out to make sure we're building a strong relationship going into next season. I know you're probably in the middle of the offseason right now, so nothing urgent — I just want to know what's coming up next for the team, whenever that ends up being, so I can be ready when the time comes. Call or text me back at 614-710-1678 with the next thing you will need for the team.

~11:29 AM their time

Hey Gabriella — Shawna with Ares Sportswear. I left you a voicemail. Today is the six month anniversary between Ares, your team, and you! I just want to make sure we've got a strong relationship with you going into next year. What's the next thing you will need for the team, and roughly when?

📌 Your next task“Follow up with Gabriella Villegas”Overdue 10 days · was due Oct 30Open task in HubSpot →
4 — Fit In Daily, Don't Get BehindSLA not defined

Recovery Funnel - Eligible Keeper - Jada Simmons (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Jada Simmons

Attempt to secure the second order.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, one month since their last order

Sends to +14704564953

Now

Hey Jada, it's Shawna with Ares Sportswear. Today is our one month anniversary of having you as a customer and I'm just checking in to see what might be next for the team — maybe some wholesale pricing on custom tees for the postseason, or something for banquet gifts. If you can send me a note on when I should reach out to you about the next thing you'll have going on, I'll put it on my calendar and start doing research for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Jada — Shawna with Ares Sportswear. It's our 1 month anniversary of doing business together! Just checking to see if I can do anything to strengthen the relationship — maybe some postseason tees or banquet gifts coming up? Send me a note on when and what your next project is, and I'll put it on my calendar and start researching it for you. Let me know and have a great day.

5 — Do Last

70

Showing 61–70 of 70

5 — Do LastOverdue

East Burke HS Cheer Apparel (Unapproved store · Touch 1 of 9)

38 days overdue

Kayla Hughes

Stale — 38 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Follow up now after the store is sent. Contact twice on Day 1.")

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 10/1/2026, 7:11:55 PM EDT

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +18283589081

Now

Hey Kayla — this is Shawna with Ares Sportswear. Your store is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.

~8:29 AM their time

Hey Kayla — Shawna with Ares Sportswear. Here's the link to your store: admin.areswear.com/store-approval.html?token=eyJ… — let me know if you're ready to approve it, or if you'd like any changes first.

5 — Do LastOverdue

Starlings AV Volleyball (Unapproved store · Proof #1 · Touch 5 of 9 sent)

15 days overdue

Kristal Campos

Stale — 15 days overdue with no movement, never closed out in HubSpot. Review and close out or re-engage rather than treat as urgent. (Originally: "Follow up now after the store is sent. Contact twice on Day 1.")

🔁 Unapproved store · Touch 5 of 9 sent — next is touch 6, due Fri, Nov 13

Due 10/24/2026, 3:25:46 PM EDT

📤 You last reached out Nov 6 (voicemail)

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +16613504274

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hey Kristal — this is Shawna with Ares Sportswear. Your store (proof number 1) is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.

5 — Do LastOverdue

769592 River Valley Basketball Jerseys (Quote built · all 9 touches sent)

3 days overdue

Tim Chiles

Would auto-close under Mike's stale-deal rule — expected close date was 32 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Quote built · all 9 touches sent

Due 11/6/2026, 9:42:54 PM EST

📤 You last reached out Oct 28 (text)

View in HubSpot →
Suggested messageReady to send

Bulk order — already quoted, following up to close

Sends to +17402259727

Now

Hey Tim — this is Shawna with Ares Sportswear and I'm calling about your quote for River Valley Basketball Jerseys — I'd love to get this into production for you today if possible, so you can get it done and behind you. Give me a call back at 614-710-1678 so we can finalize this, or make any adjustments you need.

~11:29 AM their time

Hey Tim — Shawna with Ares Sportswear. Just left you a voicemail on your quote for River Valley Basketball Jerseys. I want to get this turned around fast for you. Can we finalize today, or is something holding you back?

5 — Do LastOverdue

769611 Megalift Tees (Quote built · Touch 1 of 9)

2 days overdue

Phillip Schaub

Would auto-close under Mike's stale-deal rule — expected close date was 39 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Quote built · Touch 1 of 9 — first touch

Due 11/7/2026, 12:25:28 PM EST

View in HubSpot →
Suggested messageReady to send

Bulk order — already quoted, following up to close

Sends to 614.397.4445

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hey Phillip — this is Shawna with Ares Sportswear and I'm calling about your quote for Megalift Tees — I'd love to get this into production for you today if possible, so you can get it done and behind you. Give me a call back at 614-710-1678 so we can finalize this, or make any adjustments you need.

📌 Your next task“Check shipping”Overdue 3 days · was due Nov 6Open task in HubSpot →
5 — Do LastSLA not defined

Chester Academy - Water Bottles (Pending Quote)

Jennifer Cuomo

Expected close date was 11 days ago — close this deal or move the date, or it auto-closes under Mike's rule once it hits 14 days. Dry run only — no task sent yet.

Not part of a numbered touch sequence

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageNeeds review before sending

Bulk order inquiry — first outreach. Completeness can't be confirmed from HubSpot data (structured fields are mostly unused for bulk requests — the real detail lives in email/call threads, not a checkable property)

Sends to 8454692231

Now

Hi Jennifer, this is Shawna with Ares Sportswear. I just got your inquiry for Chester Academy - Water Bottles — give me a call back at 614-710-1678 and let me know your timeline, and I'll have a quote in your inbox by end of day.

~11:29 AM their time

Hi Jennifer, Shawna here with Ares Sportswear. Got your inquiry for Chester Academy - Water Bottles — what's your timeline looking like? I'll get a quote together and have it in your inbox by end of day.

5 — Do LastSLA not defined

Abdnour Weiker, LLP 2026 (Perpetual 3) -- Inksoft (Store no traffic · Touch 1 of 12)

Mark Weiker

Would auto-close under Mike's stale-deal rule — expected close date was 32 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Store no traffic · Touch 1 of 12 — first touch

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 1 — live 24 hours with no visitors yet

Sends to +16145196918

Now

Hey Mark, Shawna with Ares Sportswear. Your store has been live for a day now, and I want to make sure it's actually getting in front of your families — looks like the store hasn't had any visitors yet. Have you had a chance to share the link with the team, or is there anything I can do to help you get the word out? Call or text me back at 614-710-1678.

~11:29 AM their time

Hey Mark — Shawna with Ares Sportswear. Your store's been live a day but hasn't had any web visits yet. Want help getting the link out to the team, or is there something holding that up?

📌 Your next task“check this - change to individual shipping”Overdue 10 days · was due Oct 30Open task in HubSpot →
5 — Do LastSLA not defined

Catskill Veterinary Services Perpetual Store #5 -- Inksoft (Store no traffic · Touch 1 of 12)

Mike D'Abbraccio

Would auto-close under Mike's stale-deal rule — expected close date was 97 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Store no traffic · Touch 1 of 12 — first touch

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 1 — live 24 hours with no visitors yet

Sends to +18454230290

Now

Hey Mike, Shawna with Ares Sportswear. Your store has been live for a day now, and I want to make sure it's actually getting in front of your families — looks like the store hasn't had any visitors yet. Have you had a chance to share the link with the team, or is there anything I can do to help you get the word out? Call or text me back at 614-710-1678.

~11:29 AM their time

Hey Mike — Shawna with Ares Sportswear. Your store's been live a day but hasn't had any web visits yet. Want help getting the link out to the team, or is there something holding that up? Here's the link again in case it's easier to reshare: store.areswear.com/catskill_veterinary_services/….

5 — Do LastSLA not defined

Wheatland Jr. Pirates Football (Perpetual Inksoft Store #13) (Store no traffic · Touch 1 of 12)

Alexander Rodriguez · League director

Would auto-close under Mike's stale-deal rule — expected close date was 55 days ago with no update. Dry run only — nothing has been changed in HubSpot.

🔁 Store no traffic · Touch 1 of 12 — first touch

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 1 — live 24 hours with no visitors yet

Sends to +19166399086

Now

Hey Alexander, Shawna with Ares Sportswear. Your store has been live for a day now, and I want to make sure it's actually getting in front of your families — looks like the store hasn't had any visitors yet. Have you had a chance to share the link with the team, or is there anything I can do to help you get the word out? Call or text me back at 614-710-1678.

~8:29 AM their time

Hey Alexander — Shawna with Ares Sportswear. Your store's been live a day but hasn't had any web visits yet. Want help getting the link out to the team, or is there something holding that up? Here's the link again in case it's easier to reshare: store.areswear.com/wheatland_jr_pirates_football….

5 — Do LastSLA not defined

Florida International Tees (Pending Quote)

Anna Losy

Would auto-close under Mike's stale-deal rule — expected close date was 15 days ago with no update. Dry run only — nothing has been changed in HubSpot.

Not part of a numbered touch sequence

📤 You last reached out Oct 19 (text)

View in HubSpot →
Suggested messageNeeds review before sending

Bulk order inquiry — first outreach. Completeness can't be confirmed from HubSpot data (structured fields are mostly unused for bulk requests — the real detail lives in email/call threads, not a checkable property)

Sends to +13055050631

Now

Hi Anna, this is Shawna with Ares Sportswear. I just got your inquiry for Florida International Tees — give me a call back at 614-710-1678 and let me know your timeline, and I'll have a quote in your inbox by end of day.

~11:29 AM their time

Hi Anna, Shawna here with Ares Sportswear. Got your inquiry for Florida International Tees — what's your timeline looking like? I'll get a quote together and have it in your inbox by end of day.

📌 Your next task“Lead - new design - meeting thursday - white cotton - $7 front - $10 front and back”Overdue 6 days · was due Nov 3Open task in HubSpot →
5 — Do LastSLA not defined

Sherpa Pullovers (Pending Quote)

Cassandra Wallace · Coach

Would auto-close under Mike's stale-deal rule — expected close date was 16 days ago with no update. Dry run only — nothing has been changed in HubSpot.

Not part of a numbered touch sequence

📤 You last reached out Oct 6 (text)

View in HubSpot →
Suggested messageNeeds review before sending

Bulk order inquiry — first outreach. Completeness can't be confirmed from HubSpot data (structured fields are mostly unused for bulk requests — the real detail lives in email/call threads, not a checkable property)

Sends to +13132632000

Now

Hi Cassandra, this is Shawna with Ares Sportswear. I just got your inquiry for Sherpa Pullovers — give me a call back at 614-710-1678 and let me know your timeline, and I'll have a quote in your inbox by end of day.

~11:29 AM their time

Hi Cassandra, Shawna here with Ares Sportswear. Got your inquiry for Sherpa Pullovers — what's your timeline looking like? I'll get a quote together and have it in your inbox by end of day.

📌 Your next task“Lead - check sizes for quote.”Overdue 6 days · was due Nov 3Open task in HubSpot →

6 — Win-Back (Unretained/Dead)

166

Showing 21–30 of 166

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Lisa Schwall (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

Lisa Schwall

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:50:41 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +17404463213

Now

Hey Lisa, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Lisa — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - John Virosztko (Recovery Funnel — Unretained Customer · Touch 1 of 5)

108 days overdue

John Virosztko

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 7/24/2026, 9:50:41 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +17082757726

Now

Hey John, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~10:29 AM their time

Hey John — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Kendra Page (Recovery Funnel — Unretained Customer · Touch 1 of 5 sent)

108 days overdue

Kendra Page

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 sent — next is touch 2, due Mon, Dec 21

Due 7/24/2026, 9:51:31 AM EDT

📤 You last reached out Sep 22 (voicemail)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16183954372ext2206

Now

Hey Kendra, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~10:29 AM their time

Hey Kendra — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Hilary Sloat (Recovery Funnel — Unretained Customer · Touch 1 of 5)

93 days overdue

Hilary Sloat · School administrator

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 8/8/2026, 1:01:32 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16145963170

Now

Hey Hilary, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Hilary — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Heather Foreman (Recovery Funnel — Unretained Customer · Touch 1 of 5)

93 days overdue

Heather Foreman

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 8/8/2026, 1:02:25 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16149376121

Now

Hey Heather, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Heather — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - April Harman (Recovery Funnel — Unretained Customer · Touch 1 of 5)

89 days overdue

April Harman · Team parent

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 8/12/2026, 1:03:50 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +12514221215

Now

Hey April, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey April — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Rob Smith (Recovery Funnel — Unretained Customer · Touch 1 of 5)

78 days overdue

Rob Smith

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 8/23/2026, 1:03:31 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16146681924

Now

Hey Rob, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Rob — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Jim Stevens (Recovery Funnel — Unretained Customer · Touch 1 of 5)

75 days overdue

Jim Stevens · Coach

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 8/26/2026, 1:05:08 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +16149890014

Now

Hey Jim, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Jim — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Sydnee Steele (Recovery Funnel — Unretained Customer · Touch 1 of 5)

47 days overdue

Sydnee Steele

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 9/23/2026, 1:06:42 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to +18434888896

Now

Hey Sydnee, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~11:29 AM their time

Hey Sydnee — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

6 — Win-Back (Unretained/Dead)Overdue

Recovery Funnel - Unretained Customer - Melonie Nemecek (Recovery Funnel — Unretained Customer · Touch 1 of 5)

47 days overdue

Melonie Nemecek

Win-back attempt (366–730 days since last order).

🔁 Recovery Funnel — Unretained Customer · Touch 1 of 5 — first touch

Due 9/23/2026, 1:09:37 AM EDT

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Unretained Customer, 35 days since becoming unretained

Sends to 2065511565

Now

Hey Melonie, it's Shawna with Ares Sportswear. I haven't heard from you in a long time, and I honestly don't know why. I don't know if we messed something up on our end last year, or if you've just moved on to someone else for your apparel. If that's what happened, there's no need to feel awkward about it — those kind of things happen, and I'd rather just know than keep guessing. I've got to report back on where things stand with your account, so any honest update at all would really help me out. And if there's anything at all coming up for the team — even something small — I'd love a shot at quoting it for you. Call or text me at 614-710-1678.

~8:29 AM their time

Hey Melonie — Shawna with Ares Sportswear. Haven't heard from you in a long time and don't know why. Did we mess something up, or did you just move on to someone else? No need to feel awkward if so — I'd rather just know. And if anything's coming up for the team, even something small, I'd love a shot at quoting it. Let me know either way!

📌 Your next task“Follow up with Melonie Nemecek”Overdue 6 days · was due Nov 3Open task in HubSpot →
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Last refreshed: 11/9/2026, 11:12:03 AM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)