Shawna Smith
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
17Showing 1–10 of 17
📞 Follow-ups due (5)
Oldest: 19 days overdueFairbanks Soccer (perpetual) (Holiday store re-merch)
Kim Thorley · PTO leader
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.
Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)
Pete Lafaille
🔥 New reply — respond now.
🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1
Due 11/1/2026, 10:32:34 AM EST
📤 You last reached out Oct 30 (text)
💬 What they said
Asking for a store“Good morning can you please share link for the team store.”
Responding to their reply: "Good morning can you please share link for the team store."
Sends to +15165439518
Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.
Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.
AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025
Doug Hennighan
🔥 New reply — respond now.
🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4
Due 11/4/2026, 4:49:11 PM EST
💬 What they said
Has a question or request“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
🤖 Suggested next step
Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.
Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"
📧 They emailed you back — suggested reply
Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?
Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)
Amber Severt
🔥 New reply — respond now.
🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4
Due 11/4/2026, 5:19:27 PM EST
📤 You last reached out Oct 28 (text)
💬 What they said
Has a question or request“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”
Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"
Sends to +17402948423
Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.
Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?
University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)
Shelby Rockwell
🔥 New reply — respond now.
🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7
Due 11/7/2026, 1:14:37 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”
Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"
Sends to +16146848316
Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.
Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?
AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)
Eric Krywe · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 1 of 11 — first touch
Due 6/22/2026, 6:25:28 AM EDT
💬 What they said
Asking for a store“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.
AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby
Mike Libby
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13
Due 9/21/2026, 8:00:00 PM EDT
📤 You last reached out Nov 6 (text)
💬 What they said
“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
✍️ Your reply
RADD CHEER STORE (Unapproved store · Touch 1 of 9)
Enza Fantauzzi · Team parent
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 9/26/2026, 4:44:46 PM EDT
💬 What they said
“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
✍️ Your reply
Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)
Vanessa Marich
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/5/2026, 10:45:22 AM EST
💬 What they said
Has a question or request“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"
📧 They emailed you back — suggested reply
Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?
769583 Green Oaks Performing Arts Warm ups (Quote built · Touch 1 of 9)
Tierrani Jackson
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/6/2026, 5:57:16 PM EST
💬 What they said
“Hey I attached the sizes, names, image of design in the last email [cid:f55f092c-c2d7-48da-97ab-57d826aa16df] ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Hey I attached the sizes, names, image of design in the last email [cid:f55f092c-c2d7-48da-97ab-57d826aa16df] __________…"
📧 They emailed you back — suggested reply
Hi Tierrani, Shawna with Ares Sportswear. Thanks for sending over the sizes, names, and design details! What is your hard in-hand date so we can ensure everything arrives on time for Green Oaks Performing Arts?
1 — Do Now
173Showing 21–30 of 173
📞 Follow-ups due (10)
Oldest: 19 days overdueFinland MS Cheer Team Apparel 2026 (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Caitlin Ewing
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
View in HubSpot →Holiday store re-merch, touch 1 — the first message
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Bridgeway 2026 DE&I Summer Sale (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Eve Hathaway
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +16142627520
Hey Eve, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Eve — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Finland Volleyball (Perpetual) (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Kerian Pennybacker
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to 614-801-3609
Hey Kerian, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Kerian — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Prodigy Dance Company Apparel (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Rachel Helwig
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +12039094790
Hey Rachel, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Rachel — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Indian Springs Music Makers (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Jen Spare
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (voicemail)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +16147671950
Hey Jen, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Jen — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Iroquois HS Cheer Apparel (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Molly Moon
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to 8148606340
Hey Molly, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Molly — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Sparrows Point Cross Country Apparel (Holiday store re-merch · Touch 1 of 4)
19 days overdue
Thomas Hundley
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +14106085919
Hey Thomas, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Thomas — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Lomira HS Cheer (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Kileen Rosenberg · Coach
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +12628083144
Hey Kileen, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Kileen — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Medina Field Hockey (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Amber Cleaveland · Coach
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +15857982700
Hey Amber, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Amber — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Norwood Youth Cheer (perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Alyssa Gearty-Dalton · Coach
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +17816194277
Hey Alyssa, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Alyssa — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
2 — Do Next
12Showing 11–12 of 12
South Sumter Spiritwear (Generating Revenue)
Kevin Winter
Support and grow active store revenue.
Can't deferTeam Store · Generating Revenue — ongoing check-ins. The numbered sequence for perpetual stores isn't built yet
📤 You last reached out Oct 29 (text)
View in HubSpot →Team store — already generating revenue, checking in on how it's going
Sends to +13526030272
Hi Kevin, this is Shawna with Ares Sportswear. Wanted to check in on your store — glad to see it's generating some real orders. Give me a call back at 614-710-1678 and let me know if there's anything you need from us, or if you'd like help pushing for a few more.
Hi Kevin, Shawna with Ares Sportswear. Just checking in on how your store has been doing — glad to see orders coming in! Here's the link again if you want to send one more push: shop.areswear.com/org/south-sumter-spiritwear/. Anything you need from us to help keep it moving, or any push you'd like to do?
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Last refreshed: 11/9/2026, 9:57:42 AM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)