Shawna Smith
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 11–15 of 15
AOFU · Touch 4 of 11 sent - Farber Specialty - 2025 pullover reorder
Aly Farber · Business contact
🔥 New reply — respond now.
🔁 AOFU · Touch 4 of 11 sent — next is touch 5, due Fri, Nov 13
Due 11/13/2026, 12:32:59 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!”
Responding to their reply: "Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!"
Sends to +16142846494
Hi Aly, this is Shawna with Ares Sportswear. Totally understand, thanks for letting me know. Let me know if late summer works best for our next check-in ahead of fall, or if you have another month in mind. Give me a call back at 614-710-1678.
Hi Aly, Shawna with Ares Sportswear. Completely understand, thanks for the update! Should I check back with you in late summer ahead of the fall season, or do you have a different timeframe in mind?
AOFU · Touch 9 of 11 sent - RoboRiot 2025
Carol Marshall · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 9 of 11 sent — next is touch 10, due Fri, Nov 13
Due 11/13/2026, 1:44:25 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Robo riot is using a different vendor”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
✍️ Your reply
Studio C Apparel (Store no traffic · Touch 1 of 12)
Molly Moon
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Store no traffic · Touch 1 of 12 — first touch
💬 What they said
Has a question or request“Looking good so far! 1.All the senior shirts should say 2027 2. Can we have more Senior Items for the Dancers?-Not so girly?/ 3. More Boy, Mom, Dad Items? 4. All Items should cost around the same… fundraising..whatever we did for the pop up stores should be the same cost. 5. Can we have more base colors? light pink? Pastels? with the hot pink? 6. All items should say Studio C on it somewhere. 7. Graduating Senior shirts/sweatshirts— see attached? 8. the pink bow with dance on it several times— can it say Studio C several times? 9. any other new products to add? 10.. jackets, sweaters? accessories etc? Here are a few other looks.. thanks! >”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
They asked a question or made a request: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Molly, Shawna with Ares Sportswear. Got it, I'm on it and will get back to you as soon as I can.
Brookwood Football Hoodies (Pending Quote)
Carolyn Tricoche
🔥 New reply — respond now.
Not part of a numbered touch sequence
📤 You last reached out Oct 19 (text)
💬 What they said
Has a question or request“Good morning:Any word on my request? Thanks!”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Good morning:Any word on my request? Thanks!"
📧 They emailed you back — suggested reply
Hi Carolyn, Shawna with Ares Sportswear. I am looking into your request right now and will have an update for you by 2 PM today. In the meantime, what is your firm in-hand delivery date so we can keep production on schedule?
Recovery Funnel - Eligible Keeper - Christopher Mohnacky (Recovery Funnel — Lost Keeper · Touch 1 of 9)
Christopher Mohnacky
🔥 New reply — respond now.
🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +14405523029
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hi Christopher, this is Shawna with Ares Sportswear. I received your request and am updating your outreach preferences to take you off our contact list immediately. Would you prefer we switch you over to email updates for next season, or close out your account completely? Give me a call back at 614-710-1678.
1 — Do Now
170Showing 41–50 of 170
📞 Follow-ups due (8)
Oldest: 18 days overdueCarver MS Cheer Apparel (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Briahnna Worthy
You also have an older Team Store card for this customer (Carver MS Cheer Apparel - Perpetual), 179 days overdue. It is probably already done. Open it in HubSpot and close it out (won or lost) so it stops coming back. Open it in HubSpot →
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +18645044526
Hey Briahnna, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Briahnna — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Blue Cadets Store - Perpetual (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Jaionna Ashley · Coach
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +16143093583
Hey Jaionna, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Jaionna — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Saddleback Valley Pop Warner Football & Cheer Perpetual (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Nicole Bonita
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +15626595826
Hey Nicole, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Nicole — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Sussex County Community College Wrestling Apparel (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Nick Barzano
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +19737874109
Hey Nick, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Nick — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
RBHS Apparel (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Tia Sherman · Coach
You also have an older Annual Order Follow-up card for this customer (Retain RBHS Pupettes Poms Team Summer 2025 Reopen), 75 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +17084264234
Hey Tia, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Tia — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Serrano Dance Apparel (Store no traffic · Touch 2 of 12)
11 days overdue
Kristin Grijalva
📞 Store no traffic — Touch 2/12 due.
🔁 Please send this now — touch 3 would then be due tomorrow.
Due 10/29/2026, 3:07:30 PM EDT
View in HubSpot →Store no traffic, touch 2 — later the same day
Sends to +19099574935
Hey Kristin, it's Shawna from Ares Sportswear. I just figured I'd better be safe than sorry so I decided to reach out to you one more time today. We haven't seen anyone visit the store you opened yet, which is what's prompting my call. If you haven't had a chance to share the link with your team yet, no worries — just let me know and I can help you get it out to the team. If some other reason is holding you back, I want to fix it. We want you to be confident with the store, and we want your team to appreciate it — happy to take any feedback and remember that I can make adjustments on the fly. Call or text me back at 614-710-1678.
Hey Kristin — Shawna with Ares Sportswear. Following up before end of day since there is still no visitors on your store. Anything I can do to help get it in front of your team, or is there something about it you'd want changed first? Happy to make adjustments on the fly, just say the word. Here's the link again in case it's easier to reshare: shop.areswear.com/org/serrano-high-school-diamon….
AOFU · Touch 4 of 11 - Riverside Brookfield Cheer - 2025 BAGS
10 days overdue
Tia Sherman · Coach
You also have an older Annual Order Follow-up card for this customer (Retain RBHS Pupettes Poms Team Summer 2025 Reopen), 75 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →
📞 AOFU — Touch 4/11 due.
🔁 Please send this now — touch 5 would then be due Mon, Nov 16.
Due 10/30/2026, 5:57:56 PM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →AOFU, touch 4 — day 21 follow-up
Sends to +17084264234
Hey Tia, Shawna with Ares Sportswear. I haven't heard back yet from you on Riverside Brookfield Cheer BAGS, so wanted to check in directly. Can you let me know what's going on this year? Please call or text me back at 614-710-1678, I want to get this figured out with you and make sure everything goes well.
Hey Tia — Shawna with Ares Sportswear, left you a voicemail. Still haven't heard back on Riverside Brookfield Cheer BAGS. Everything good on your end?
Recovery Funnel - Eligible Champion - Ronald Thomas (Recovery Funnel — Lost Champion · Touch 5 of 7)
10 days overdue
Ronald Thomas · Coach
📞 Recovery Funnel — Lost Champion — Touch 5/7 due.
🔁 Please send this now — touch 6 would then be due Wed, Dec 9.
Due 10/30/2026, 6:20:04 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →Recovery Funnel — Lost Champion, touch 5 — day 42 follow-up
Sends to +14195443308
Hey Ronald, it's Shawna with Ares Sportswear. Just like the other day when I called, this is a quick follow up about our relationship with you and the team. I meant what I said, I want to be first string for the team apparel, not the backup. Call or text me at 614-710-1678 and let me know how to be useful to the team.
Hey Ronald — Shawna with Ares Sportswear. Just circling back — still want to be your first string for team apparel, not the backup. Let me know what I can do to be useful to you and the team going forward.
WENDY OWENS submitted (Prospecting · Touch 1 of 12)
11 days overdue
Wendy Owens
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 10/29/2026, 6:29:19 PM EDT
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +12082218283
Hey Wendy — this is Shawna with Ares Sportswear. Got your request for WENDY OWENS submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Wendy — Shawna with Ares Sportswear. Got your request for WENDY OWENS submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Michael Green submitted Team Store (Prospecting · Touch 1 of 12)
9 days overdue
Michael Green
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 10/31/2026, 2:31:52 PM EDT
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +19192194741
Hey Michael — this is Shawna with Ares Sportswear. Got your request for Michael Green submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Michael — Shawna with Ares Sportswear. Got your request for Michael Green submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Last refreshed: 11/9/2026, 11:12:03 AM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)