Shawna Smith
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 1–10 of 15
📞 Follow-ups due (6)
Oldest: 19 days overdueFairbanks Soccer (perpetual) (Holiday store re-merch)
Kim Thorley · PTO leader
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.
Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)
Pete Lafaille
🔥 New reply — respond now.
🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1
Due 11/1/2026, 10:32:34 AM EST
📤 You last reached out Oct 30 (text)
💬 What they said
Asking for a store“Good morning can you please share link for the team store.”
Responding to their reply: "Good morning can you please share link for the team store."
Sends to +15165439518
Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.
Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.
AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025
Doug Hennighan
🔥 New reply — respond now.
🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4
Due 11/4/2026, 4:49:11 PM EST
💬 What they said
Has a question or request“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
🤖 Suggested next step
Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.
Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"
📧 They emailed you back — suggested reply
Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?
Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)
Amber Severt
🔥 New reply — respond now.
🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4
Due 11/4/2026, 5:19:27 PM EST
📤 You last reached out Oct 28 (text)
💬 What they said
Has a question or request“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”
Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"
Sends to +17402948423
Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.
Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?
University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)
Shelby Rockwell
🔥 New reply — respond now.
🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7
Due 11/7/2026, 1:14:37 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”
Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"
Sends to +16146848316
Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.
Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?
Lynnhaven Wahoos Baseball Apparel (Unapproved store · Proof #1 · Touch 3 of 9 sent)
April Oaks
🔥 New reply — respond now.
🔁 Unapproved store · Touch 3 of 9 sent — next is touch 4, due Sat, Nov 7
Due 11/7/2026, 1:29:03 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +17572010709
Hi April, this is Shawna with Ares Sportswear. I received your request to stop text updates and updated your preferences immediately. Let me know if you'd prefer we wrap up the Wahoos order via email, or if we should shelve this project for now. Give me a call back at 614-710-1678.
Hi April, Shawna with Ares Sportswear. Understood, I'll take you off our text updates right away. Should I close out this project for the Wahoos, or would you prefer I send the final details over by email instead?
AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)
Eric Krywe · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 1 of 11 — first touch
Due 6/22/2026, 6:25:28 AM EDT
💬 What they said
Asking for a store“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.
AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby
Mike Libby
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13
Due 9/21/2026, 8:00:00 PM EDT
📤 You last reached out Nov 6 (text)
💬 What they said
“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
✍️ Your reply
RADD CHEER STORE (Unapproved store · Touch 1 of 9)
Enza Fantauzzi · Team parent
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 9/26/2026, 4:44:46 PM EDT
💬 What they said
“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
✍️ Your reply
Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)
Vanessa Marich
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/5/2026, 10:45:22 AM EST
💬 What they said
Has a question or request“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"
📧 They emailed you back — suggested reply
Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?
1 — Do Now
170Showing 41–50 of 170
📞 Follow-ups due (8)
Oldest: 18 days overdueCarver MS Cheer Apparel (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Briahnna Worthy
You also have an older Team Store card for this customer (Carver MS Cheer Apparel - Perpetual), 179 days overdue. It is probably already done. Open it in HubSpot and close it out (won or lost) so it stops coming back. Open it in HubSpot →
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +18645044526
Hey Briahnna, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Briahnna — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Blue Cadets Store - Perpetual (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Jaionna Ashley · Coach
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +16143093583
Hey Jaionna, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Jaionna — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Saddleback Valley Pop Warner Football & Cheer Perpetual (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Nicole Bonita
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +15626595826
Hey Nicole, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Nicole — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Sussex County Community College Wrestling Apparel (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Nick Barzano
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +19737874109
Hey Nick, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Nick — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
RBHS Apparel (Perpetual) (Holiday store re-merch · Touch 1 of 4)
18 days overdue
Tia Sherman · Coach
You also have an older Annual Order Follow-up card for this customer (Retain RBHS Pupettes Poms Team Summer 2025 Reopen), 75 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →
📞 Holiday store re-merch — Touch 1/4 due.
Can't deferDue 10/22/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 1 — the first message
Sends to +17084264234
Hey Tia, it's Shawna with Ares Sportswear. It's time to get the store ready for the holiday push. Regardless of if you're in season or not, this will be the second busiest shopping stretch of the whole year for a store like this. And the parents and kids want gifts, so they are really going to appreciate it. Before I make any changes, I'd love your input — anything specific you'd want added? Call or text me at 614-710-1678.
Hey Tia — Shawna with Ares Sportswear. Time to get the store ready for the holidays! In season or not, this will be the second busiest shopping stretch of the year. And it is the most appreciated from the families' perspectives since they want to get and give gifts. Anything specific you'd want added?
Serrano Dance Apparel (Store no traffic · Touch 2 of 12)
11 days overdue
Kristin Grijalva
📞 Store no traffic — Touch 2/12 due.
🔁 Please send this now — touch 3 would then be due tomorrow.
Due 10/29/2026, 3:07:30 PM EDT
View in HubSpot →Store no traffic, touch 2 — later the same day
Sends to +19099574935
Hey Kristin, it's Shawna from Ares Sportswear. I just figured I'd better be safe than sorry so I decided to reach out to you one more time today. We haven't seen anyone visit the store you opened yet, which is what's prompting my call. If you haven't had a chance to share the link with your team yet, no worries — just let me know and I can help you get it out to the team. If some other reason is holding you back, I want to fix it. We want you to be confident with the store, and we want your team to appreciate it — happy to take any feedback and remember that I can make adjustments on the fly. Call or text me back at 614-710-1678.
Hey Kristin — Shawna with Ares Sportswear. Following up before end of day since there is still no visitors on your store. Anything I can do to help get it in front of your team, or is there something about it you'd want changed first? Happy to make adjustments on the fly, just say the word. Here's the link again in case it's easier to reshare: shop.areswear.com/org/serrano-high-school-diamon….
AOFU · Touch 4 of 11 - Riverside Brookfield Cheer - 2025 BAGS
10 days overdue
Tia Sherman · Coach
You also have an older Annual Order Follow-up card for this customer (Retain RBHS Pupettes Poms Team Summer 2025 Reopen), 75 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →
📞 AOFU — Touch 4/11 due.
🔁 Please send this now — touch 5 would then be due Mon, Nov 16.
Due 10/30/2026, 5:57:56 PM EDT
📤 You last reached out Oct 19 (text)
View in HubSpot →AOFU, touch 4 — day 21 follow-up
Sends to +17084264234
Hey Tia, Shawna with Ares Sportswear. I haven't heard back yet from you on Riverside Brookfield Cheer BAGS, so wanted to check in directly. Can you let me know what's going on this year? Please call or text me back at 614-710-1678, I want to get this figured out with you and make sure everything goes well.
Hey Tia — Shawna with Ares Sportswear, left you a voicemail. Still haven't heard back on Riverside Brookfield Cheer BAGS. Everything good on your end?
Recovery Funnel - Eligible Champion - Ronald Thomas (Recovery Funnel — Lost Champion · Touch 5 of 7)
10 days overdue
Ronald Thomas · Coach
📞 Recovery Funnel — Lost Champion — Touch 5/7 due.
🔁 Please send this now — touch 6 would then be due Wed, Dec 9.
Due 10/30/2026, 6:20:04 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →Recovery Funnel — Lost Champion, touch 5 — day 42 follow-up
Sends to +14195443308
Hey Ronald, it's Shawna with Ares Sportswear. Just like the other day when I called, this is a quick follow up about our relationship with you and the team. I meant what I said, I want to be first string for the team apparel, not the backup. Call or text me at 614-710-1678 and let me know how to be useful to the team.
Hey Ronald — Shawna with Ares Sportswear. Just circling back — still want to be your first string for team apparel, not the backup. Let me know what I can do to be useful to you and the team going forward.
WENDY OWENS submitted (Prospecting · Touch 1 of 12)
11 days overdue
Wendy Owens
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 10/29/2026, 6:29:19 PM EDT
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +12082218283
Hey Wendy — this is Shawna with Ares Sportswear. Got your request for WENDY OWENS submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Wendy — Shawna with Ares Sportswear. Got your request for WENDY OWENS submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Michael Green submitted Team Store (Prospecting · Touch 1 of 12)
9 days overdue
Michael Green
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 10/31/2026, 2:31:52 PM EDT
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +19192194741
Hey Michael — this is Shawna with Ares Sportswear. Got your request for Michael Green submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Michael — Shawna with Ares Sportswear. Got your request for Michael Green submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Last refreshed: 11/9/2026, 11:12:03 AM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)