REP MACHINE
Shawna Smith

Shawna Smith

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 15 · Do Now 169 · Do Next 11 · Do Every Day 23Page 2: Fit In Daily 29 · Do Last 70 · Win-Back 166
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0 — Responses

15

Showing 1–10 of 15

📞 Follow-ups due (6)

Oldest: 19 days overdue
0 — ResponsesOverdue

Fairbanks Soccer (perpetual) (Holiday store re-merch)

Kim Thorley · PTO leader

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

Can't defer

Due 10/21/2026, 8:00:00 AM EDT

📤 You last reached out Oct 19 (text)

No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.

This contact has other open deals

The reply above might be about one of these instead — check before replying:

Reply in HubSpot →

They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.

📌 Your next task“Return Call - Nov. 4”Overdue 4 days · was due Nov 5Open task in HubSpot →
0 — ResponsesOverdue

Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)

Pete Lafaille

🔥 New reply — respond now.

🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1

Due 11/1/2026, 10:32:34 AM EST

📤 You last reached out Oct 30 (text)

💬 What they said

Asking for a store

“Good morning can you please share link for the team store.”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Good morning can you please share link for the team store."

Sends to +15165439518

Now

Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.

~12:09 PM their time

Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.

0 — ResponsesOverdue

AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025

Doug Hennighan

🔥 New reply — respond now.

🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4

Due 11/4/2026, 4:49:11 PM EST

💬 What they said

Has a question or request

“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →

🤖 Suggested next step

Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.

Suggested messageNeeds review before sending

Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"

📧 They emailed you back — suggested reply

Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?

0 — ResponsesOverdue

Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)

Amber Severt

🔥 New reply — respond now.

🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4

Due 11/4/2026, 5:19:27 PM EST

📤 You last reached out Oct 28 (text)

💬 What they said

Has a question or request

“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"

Sends to +17402948423

Now

Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.

~12:09 PM their time

Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?

📌 Your next task“check she send new logos”Overdue 5 days · was due Nov 4Open task in HubSpot →
0 — ResponsesOverdue

University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)

Shelby Rockwell

🔥 New reply — respond now.

🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7

Due 11/7/2026, 1:14:37 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"

Sends to +16146848316

Now

Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.

~12:09 PM their time

Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?

0 — ResponsesOverdue

Lynnhaven Wahoos Baseball Apparel (Unapproved store · Proof #1 · Touch 3 of 9 sent)

April Oaks

🔥 New reply — respond now.

🔁 Unapproved store · Touch 3 of 9 sent — next is touch 4, due Sat, Nov 7

Due 11/7/2026, 1:29:03 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“Stop”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Stop"

Sends to +17572010709

Now

Hi April, this is Shawna with Ares Sportswear. I received your request to stop text updates and updated your preferences immediately. Let me know if you'd prefer we wrap up the Wahoos order via email, or if we should shelve this project for now. Give me a call back at 614-710-1678.

~12:09 PM their time

Hi April, Shawna with Ares Sportswear. Understood, I'll take you off our text updates right away. Should I close out this project for the Wahoos, or would you prefer I send the final details over by email instead?

0 — ResponsesOverdue

AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)

Eric Krywe · Coach

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 AOFU · Touch 1 of 11 — first touch

Due 6/22/2026, 6:25:28 AM EDT

💬 What they said

Asking for a store

“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

This contact has other open deals

The reply above might be about one of these instead — check before replying:

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.

📧 They emailed you back — suggested reply

Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.

📌 Your next task“Follow up with Eric Krywe”Overdue 5 days · was due Nov 4Open task in HubSpot →
0 — ResponsesOverdue

AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby

Mike Libby

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13

Due 9/21/2026, 8:00:00 PM EDT

📤 You last reached out Nov 6 (text)

💬 What they said

“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”

No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.

This contact has other open deals

The reply above might be about one of these instead — check before replying:

✍️ Your reply

Sends to +12074168596 from your line · 0/1000
View in HubSpot →
0 — ResponsesOverdue

RADD CHEER STORE (Unapproved store · Touch 1 of 9)

Enza Fantauzzi · Team parent

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 9/26/2026, 4:44:46 PM EDT

💬 What they said

“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”

No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.

✍️ Your reply

Sends to +13525028357 from your line · 0/1000
View in HubSpot →
0 — ResponsesOverdue

Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)

Vanessa Marich

🔥 New reply — respond now.

🔁 Quote built · Touch 1 of 9 — first touch

Due 11/5/2026, 10:45:22 AM EST

💬 What they said

Has a question or request

“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"

📧 They emailed you back — suggested reply

Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?

1 — Do Now

169

Showing 101–110 of 169

📞 Follow-ups due (9)

Oldest: 4 days overdue
1 — Do NowOverdue

768627/768628-Littlestown Track & Field Apparel (Quote built · Touch 6 of 9)

4 days overdue

Brittany Hanchett

📞 Quote built — Touch 6/9 due.

🔁 Please send this now — touch 7 would then be due Mon, Nov 16.

Due 11/5/2026, 12:49:46 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Quote built, touch 6 — day 15 follow-up

Sends to +17173577900

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

~12:11 PM their time

Hey Brittany — this is Shawna with Ares Sportswear. Following up again on /768628-Littlestown Track & Field Apparel. I turned around a similar order fast for another program and I'd love to do the same for you. Call me back at 614-710-1678 and let's get this moving.

📌 Your next task“QFU”Overdue 11 days · was due Oct 29Open task in HubSpot →
1 — Do NowOverdue

AOFU · Touch 6 of 11 - Milford HS Field Hockey - 2025 Apparel

4 days overdue

Andrea McPike

📞 AOFU — Touch 6/11 due.

🔁 Please send this now — touch 7 would then be due Tue, Nov 17.

Due 11/5/2026, 12:55:38 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

AOFU, touch 6 — day 35 follow-up

Sends to +13024246399

Now

Hey Andrea, Shawna with Ares Sportswear. Still haven't heard from you on Milford HS Field Hockey Apparel. I'm hoping we are still working together. If it's timing, budget, or you're just swamped, tell me and I'll work around it for you. I just want to make sure you're in good shape. Call or text me at 614-710-1678. Thanks.

~12:09 PM their time

Hey Andrea — Shawna with Ares Sportswear. Checking back on Milford HS Field Hockey Apparel. Whatever's going on, let me know and I'll work with it… just want to help.

1 — Do NowOverdue

1OFU: 764314 Minisink Valley Football - 2026 Apparel (1st order follow-up (Bulk) · Touch 5 of 5)

4 days overdue

Andrew Fenner

📞 1st order follow-up (Bulk) — Touch 5/5 due.

Due 11/5/2026, 1:08:43 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk), touch 5 — day 24 follow-up, final touch

Sends to +18453132128

~2:09 PM their time

Hey Andrew — this is Shawna from Ares Sportswear, following up on that order we shipped to you about a month ago. Hope all is well. Want to let you know that we're running a really good price right now on bulk t-shirts — so if you need some custom t-shirts or anything else, I'd love to hear back from you. Hope the season's going great, and I hope you have a great day.

~2:12 PM their time

Hey Andrew — Shawna with Ares Sportswear. Following up on that order from about a month ago — hope everything's going great! We've got really good pricing right now on bulk t-shirts if you need anything for the team. Hope you have a great day too!

1 — Do NowOverdue

1OFU: Tristar Volleyball 2026 (1st order follow-up (Team Store) · Touch 3 of 5)

4 days overdue

Carl Bott

📞 1st order follow-up (Team Store) — Touch 3/5 due.

🔁 Please send this now — touch 4 would then be due Mon, Nov 16.

Due 11/5/2026, 1:08:55 PM EST

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Team Store), touch 3 — day 10 follow-up

Sends to +16155710177

Now

Hey Carl — this is Shawna with Ares Sportswear. Hadn't heard back, and I'm hoping that just means the store's running smoothly for you. While I've got you, I wanted to mention we've also got great pricing right now on bulk orders — t-shirts, hoodies, and more — if the team ever needs anything outside the store. Call or text me back at 614-710-1678.

~11:09 AM their time

Hey Carl — Shawna with Ares Sportswear. Hope the store's still going great! Quick note — In addition to online stores we've also got great pricing right now on bulk t-shirts, hoodies, and more if you need anything extra for the team.

1 — Do NowOverdue

Coral Shores Soccer Apparel Store (Store no traffic · Touch 8 of 12)

4 days overdue

Tabbatha Chesler

📞 Store no traffic — Touch 8/12 due.

🔁 Please send this now — touch 9 would then be due Mon, Nov 16.

Due 11/5/2026, 1:35:08 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 8 — day 16

Sends to 786.661.7770

Now

Hey Tabbatha, it's Shawna with Ares Sportswear. I'm just stuck until I hear back from you. That team store we built together is live — your team could start shopping it as soon as they get the link. I have the ability to make changes upon your request if we did something that's causing you problems. Call or text me at 614-710-1678.

~12:09 PM their time

Hey Tabbatha — Shawna with Ares Sportswear. Still no visitors on the store. I can change things, but I need to know what you want me to work on. Here's the link again in case it's easier to reshare: shop.areswear.com/org/coral-shores-high-school-h….

1 — Do NowOverdue

South Tahoe Pop Warner Football & Cheer Apparel (Store traffic, no conversion · Touch 6 of 6)

4 days overdue

Abigail Sylvia

📞 Store traffic, no conversion — Touch 6/6 due.

Due 11/5/2026, 1:40:11 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store traffic, no conversion, touch 6 — day 15, final touch (breakup)

Sends to +15305213795

~12:09 PM their time

Hey Abigail, it's Shawna with Ares Sportswear. I don't want to keep bothering you if you've moved on. I just never knew what happened — I can see people come and visit the store, I just don't see any buyers. So I don't know what I don't know, and I sure would appreciate it if you're willing to just give me an update as to what happened. If you're still working it through and just need more time, I get it. Or if it's not a fit anymore, that's okay too. Just let me know either way, please. If anything changes, I'm one phone call away at 614-710-1678.

~12:12 PM their time

Hey Abigail — Shawna with Ares Sportswear. Don't want to keep bothering you if you've moved on — for 2 weeks I can see people visiting the store, just no buyers, and I honestly don't know what happened. Still working it through, or not a fit anymore? Either's fine, just let me know. I'm one call away if anything changes. Here's the link again in case it's easier to reshare: shop.areswear.com/org/south-tahoe-pop-warner-foo….

1 — Do NowOverdue

AOFU · Touch 5 of 11 - Canal Winchester HS Lax 2025

4 days overdue

Vic Paini

📞 AOFU — Touch 5/11 due.

🔁 Please send this now — touch 6 would then be due Mon, Nov 16.

Due 11/5/2026, 1:47:01 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

AOFU, touch 5 — day 28 follow-up

Sends to +16144252664

~2:01 PM their time

Hi again, it's Shawna over at Ares Sportswear. I've reached out a few times now over the last month on Canal Winchester HS Lax and haven't heard anything back. So I'm wondering if we are doing business together this coming year? Or has something maybe changed? I want to make sure you're well taken care of, but I'm in the dark until I hear from you. Please call or text me at 614-710-1678.

~2:04 PM their time

Hi Again — Shawna with Ares Sportswear, left you a voicemail. I've reached out a few times on Canal Winchester HS Lax but no word back yet from you. Are we still on for this year? I want to help, and I would really like to keep the relationship with you and the team! Please advise.

1 — Do NowOverdue

Mifflin Sharks Cheer & Football (Perpetual) (Store no traffic · Touch 12 of 12)

4 days overdue

Brittney Nowlin · Coach

📞 Store no traffic — Touch 12/12 due.

Due 11/5/2026, 1:48:30 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 12 — day 44, final touch

Sends to +16145060033

Now

Hey Brittney, it's Shawna with Ares Sportswear. This'll be my last check-in for now on the store — I've offered merch changes and gift codes along the way, and I still would love to help make this work whenever you're ready. If now's just not the time, no hard feelings at all. Reach out anytime and I'll pick it right back up. Call or text me at 614-710-1678.

~12:09 PM their time

Hey Brittney — Shawna with Ares Sportswear. Last one from me for now on the store. The offer's still there whenever you want it — merch changes, gift code, whatever helps. No pressure — just reach out when you're ready. Here's the link again in case it's easier to reshare: shop.areswear.com/org/mifflin-sharks-cheer-footb….

1 — Do NowOverdue

Recovery Funnel - Eligible Keeper - Amber Drewnowski (Recovery Funnel — Lost Keeper · Touch 3 of 9)

4 days overdue

Amber Drewnowski

📞 Recovery Funnel — Lost Keeper — Touch 3/9 due.

Due 11/5/2026, 2:44:12 PM EST

📤 You last reached out Oct 6 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, touch 3 — day 35 follow-up

Sends to +17072805776

Now

Hey Amber, it's Shawna with Ares Sportswear. Just checking back in — we've got some nice T-shirt specials going on right now for the end of the regular season, and if you're thinking about banquet gifts, I've got some good ideas I could run by you. Let me know if either one's worth talking through. Call or text me at 614-710-1678.

~9:09 AM their time

Hey Amber — Shawna with Ares Sportswear. Checking in again — got some nice T-shirt specials going for end of season or postseason, plus some good banquet gift ideas if you want to hear them. Would you like to get that planned out?

1 — Do NowOverdue

Just Be Dance Academy Apparel (Unapproved store · Proof #1 · Touch 1 of 9)

4 days overdue

Melissa Camarata

Follow up now after the store is sent. Contact twice on Day 1.

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 11/5/2026, 2:00:10 PM EST

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +17045196618

Now

Hey Melissa — this is Shawna with Ares Sportswear. Your store (proof number 1) is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.

~12:09 PM their time

Hey Melissa — Shawna with Ares Sportswear. Here's the link to your store (proof #1): admin.areswear.com/proof/just-be-dance-academy-a… — let me know if you're ready to approve it, or if you'd like any changes first.

📌 Your next task“check new store.”Overdue 3 days · was due Nov 6Open task in HubSpot →

2 — Do Next

11

Showing 11–11 of 11

2 — Do NextSLA not defined

Serrano HS Basketball Apparel (Deferred Opp-Store)

Jon Beck

📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.

Not part of a numbered touch sequence

View in HubSpot →

3 — Do Every Day

23

Showing 21–23 of 23

3 — Do Every DaySLA not defined

1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)

Jamy Ordonez

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +15716593258

Now

Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.

~12:09 PM their time

Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?

3 — Do Every DaySLA not defined

1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)

Kristina Hayes

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

No phone number on file for this contact — add one in HubSpot to send a voicemail or text.

3 — Do Every DaySLA not defined

1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)

Kienan Garn

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

No phone number on file for this contact — add one in HubSpot to send a voicemail or text.

View full list (606) →

Last refreshed: 11/9/2026, 12:01:23 PM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)