Shawna Smith
Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 1–10 of 15
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
📞 Follow-ups due (6)
Oldest: 19 days overdueFairbanks Soccer (perpetual) (Holiday store re-merch)
Kim Thorley · PTO leader
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.
Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)
Pete Lafaille
🔥 New reply — respond now.
🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1
Due 11/1/2026, 10:32:34 AM EST
📤 You last reached out Oct 30 (text)
💬 What they said
Asking for a store“Good morning can you please share link for the team store.”
Responding to their reply: "Good morning can you please share link for the team store."
Sends to +15165439518
Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.
Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.
AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025
Doug Hennighan
🔥 New reply — respond now.
🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4
Due 11/4/2026, 4:49:11 PM EST
💬 What they said
Has a question or request“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
🤖 Suggested next step
Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.
Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"
📧 They emailed you back — suggested reply
Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?
Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)
Amber Severt
🔥 New reply — respond now.
🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4
Due 11/4/2026, 5:19:27 PM EST
📤 You last reached out Oct 28 (text)
💬 What they said
Has a question or request“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”
Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"
Sends to +17402948423
Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.
Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?
University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)
Shelby Rockwell
🔥 New reply — respond now.
🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7
Due 11/7/2026, 1:14:37 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”
Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"
Sends to +16146848316
Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.
Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?
Lynnhaven Wahoos Baseball Apparel (Unapproved store · Proof #1 · Touch 3 of 9 sent)
April Oaks
🔥 New reply — respond now.
🔁 Unapproved store · Touch 3 of 9 sent — next is touch 4, due Sat, Nov 7
Due 11/7/2026, 1:29:03 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +17572010709
Hi April, this is Shawna with Ares Sportswear. I received your request to stop text updates and updated your preferences immediately. Let me know if you'd prefer we wrap up the Wahoos order via email, or if we should shelve this project for now. Give me a call back at 614-710-1678.
Hi April, Shawna with Ares Sportswear. Understood, I'll take you off our text updates right away. Should I close out this project for the Wahoos, or would you prefer I send the final details over by email instead?
AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)
Eric Krywe · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 1 of 11 — first touch
Due 6/22/2026, 6:25:28 AM EDT
💬 What they said
Asking for a store“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.
AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby
Mike Libby
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13
Due 9/21/2026, 8:00:00 PM EDT
📤 You last reached out Nov 6 (text)
💬 What they said
“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”
No suggested reply has been written for this one yet. Read what they said. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
Texts are not set up for Shawna in the Rep Machine yet.
View in HubSpot →RADD CHEER STORE (Unapproved store · Touch 1 of 9)
Enza Fantauzzi · Team parent
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 9/26/2026, 4:44:46 PM EDT
💬 What they said
“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”
No suggested reply has been written for this one yet. Read what they said. The message that was due on this card waits until you answer or mark the reply handled.
Texts are not set up for Shawna in the Rep Machine yet.
View in HubSpot →Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)
Vanessa Marich
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/5/2026, 10:45:22 AM EST
💬 What they said
Has a question or request“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"
📧 They emailed you back — suggested reply
Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
1 — Do Now
169Showing 121–130 of 169
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
📞 Follow-ups due (9)
Oldest: 2 days overdueAOFU · Touch 8 of 11 - Nesco Resource- Reorder Tees for Michelle Zajic
2 days overdue
Michelle Zajic · Business contact
You also have an older Annual Order Follow-up card for this customer (Retain 758745), 120 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →
📞 AOFU — Touch 8/11 due.
🔁 Please send this now — touch 9 would then be due Thu, Nov 12.
Due 11/7/2026, 12:01:17 PM EST
📤 You last reached out Oct 19 (text)
View in HubSpot →AOFU, touch 8 — day 46 follow-up
Sends to +1(330718-4031
Hi Michelle. I'm trying to be a good account manager for you and help make sure you are ready for the upcoming season. Will there be an order needed for Nesco Resource- Reorder Tees? I'm ready to help so please Call or text me at 614-710-1678.
Hey Michelle — Shawna with Ares Sportswear. My job is to be a good account manager for your team and keep the relationship healthy for another year. I'm worried because I have reached out about 8 times over the last 2 months without any feedback from you and I know the team is getting ready. Please let me know where things stand & thanks.
Extra Innings Softball Apparel (Prospecting · Touch 4 of 12)
2 days overdue
Daniel Letarte
📞 Prospecting — Touch 4/12 due.
🔁 Please send this now — touch 5 would then be due Sat, Nov 14.
Due 11/7/2026, 1:05:46 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Prospecting, touch 4 — day 3 follow-up
Sends to +19789041185
Hey Daniel — this is Shawna with Ares Sportswear. One last reach out before I give you some space on your request for Extra Innings Softball Apparel. I want to help you get this wrapped up and behind you. What do you need from me to move forward?
Hey Daniel — Shawna with Ares Sportswear. One last reach out before I give you some space on your request for Extra Innings Softball Apparel. I want to help you get this wrapped up and behind you. What do you need from me to move forward?
LHS Winter Cheer (Store no traffic · Touch 3 of 12)
2 days overdue
Bernadette Montillo
📞 Store no traffic — Touch 3/12 due.
🔁 Please send this now — touch 4 would then be due tomorrow.
Due 11/7/2026, 1:25:15 PM EST
View in HubSpot →Store no traffic, touch 3 — day 2
Sends to 2018194318
Hey Bernadette, it's Shawna with Ares Sportswear, checking back in. Still haven't seen any visitors to your team store website yet, so I'm assuming you haven't sent the link out. Usually, once we get about a day in, if somebody's hesitating to send the link out, there's usually an issue there that I should be working with you to resolve. If that's not the case and you just have not had time to send yet, let me know. But if there is a problem I want to help, and I want the store to go very well for you and the team. Anything is fair game for adjustments — just send me a note of what needs correcting, and I'll fix it on the fly for you. Call or text me back at 614-710-1678. Thanks.
Hey Bernadette — Shawna with Ares Sportswear, left you a voicemail. Still no visitors on the teamstore — if something's not sitting right with you, tell me and I'll get it fixed. We can be really flexible @ARES Sportswear, and we want your team to genuinely love this store. What can I clear out of the way for you? Here's the link again in case it's easier to reshare: shop.areswear.com/org/lyndhurst-high-school-gold….
North Las Vegas Hurricanes Football Apparel (Unapproved store · Proof #1 · Touch 4 of 9)
2 days overdue
Galvester Brantley
📞 Unapproved store — Touch 4/9 due.
🔁 Please send this now — touch 5 would then be due Sat, Nov 14.
Due 11/7/2026, 1:25:52 PM EST
View in HubSpot →Unapproved store, touch 4 — day 3 follow-up
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Riverside Preparatory High School Apparel (Unapproved store · Proof #1 · Touch 4 of 9)
2 days overdue
Chantel Picon
📞 Unapproved store — Touch 4/9 due.
🔁 Please send this now — touch 5 would then be due Sat, Nov 14.
Due 11/7/2026, 1:29:00 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Unapproved store, touch 4 — day 3 follow-up
Sends to +17604751295
Hey Chantel — this is Shawna with Ares Sportswear. One last shot before I give you some space on your store (proof number 1). Call or text me back at 614-710-1678. We can adjust just about anything — products, design, pricing, fundraising — whatever's in the way I can fix it and get this live for you.
Hey Chantel — Shawna with Ares. Last message for now on your store (proof #1). We can adjust just about anything to get this right for you. What do you need to get this approved today? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/riverside-preparatory-h….
Harding Wrestling Apparel (Unapproved store · Proof #1 · Touch 3 of 9)
2 days overdue
Trent Ramsey
📞 Unapproved store — Touch 3/9 due.
🔁 Please send this now — touch 4 would then be due tomorrow.
Due 11/7/2026, 1:31:38 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Unapproved store, touch 3 — day 2 follow-up
Sends to +17409140642
Hey Trent — this is Shawna from Ares Sportswear. Following up on your store (proof number 1) — it's ready to go live for your families if you're happy with it. We can adjust just about anything you need — products, design, pricing, fundraising settings — just tell me what's not right and I'll fix it fast. What do you need to get this approved today?
Hey Trent — Shawna from Ares Sportswear. Following up on your store (proof #1) — it's ready to go live for your families if you're happy with it. We can adjust just about anything you need — products, design, pricing, fundraising settings — just tell me what's not right and I'll fix it fast. What do you need to get this approved today? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/harding-high-school-pre….
Byron-Bergen Student Council Apparel (Unapproved store · Proof #1 · Touch 4 of 9)
2 days overdue
Ashley Williams
📞 Unapproved store — Touch 4/9 due.
🔁 Please send this now — touch 5 would then be due Sat, Nov 14.
Due 11/7/2026, 1:35:17 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Unapproved store, touch 4 — day 3 follow-up
Sends to +15853566175
Hey Ashley — this is Shawna with Ares Sportswear. One last shot before I give you some space on your store (proof number 1). Call or text me back at 614-710-1678. We can adjust just about anything — products, design, pricing, fundraising — whatever's in the way I can fix it and get this live for you.
Hey Ashley — Shawna with Ares. Last message for now on your store (proof #1). We can adjust just about anything to get this right for you. What do you need to get this approved today? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/byron-bergen-senior-hig….
Harris County HS Cheer Apparel (Unapproved store · Proof #1 · Touch 4 of 9)
2 days overdue
Ayo Bash
📞 Unapproved store — Touch 4/9 due.
🔁 Please send this now — touch 5 would then be due Sat, Nov 14.
Due 11/7/2026, 1:35:20 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Unapproved store, touch 4 — day 3 follow-up
Sends to +17063586322
Hey Ayo — this is Shawna with Ares Sportswear. One last shot before I give you some space on your store (proof number 1). Call or text me back at 614-710-1678. We can adjust just about anything — products, design, pricing, fundraising — whatever's in the way I can fix it and get this live for you.
Hey Ayo — Shawna with Ares. Last message for now on your store (proof #1). We can adjust just about anything to get this right for you. What do you need to get this approved today? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/harris-county-high-scho….
Still Dance Company Apparel (Unapproved store · Proof #1 · Touch 3 of 9)
2 days overdue
Kristian Spell
📞 Unapproved store — Touch 3/9 due.
🔁 Please send this now — touch 4 would then be due tomorrow.
Due 11/7/2026, 1:44:30 PM EST
📤 You last reached out Nov 6 (text)
View in HubSpot →Unapproved store, touch 3 — day 2 follow-up
Sends to +19125019918
Hey Kristian — this is Shawna from Ares Sportswear. Following up on your store (proof number 1) — it's ready to go live for your families if you're happy with it. We can adjust just about anything you need — products, design, pricing, fundraising settings — just tell me what's not right and I'll fix it fast. What do you need to get this approved today?
Hey Kristian — Shawna from Ares Sportswear. Following up on your store (proof #1) — it's ready to go live for your families if you're happy with it. We can adjust just about anything you need — products, design, pricing, fundraising settings — just tell me what's not right and I'll fix it fast. What do you need to get this approved today? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/still-dance-company-app….
Mya McIntosh submitted Team Store (Prospecting · Touch 1 of 12)
2 days overdue
Mya Mcintosh
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 11/7/2026, 11:48:17 AM EST
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +13137020637
Hey Mya — this is Shawna with Ares Sportswear. Got your request for Mya McIntosh submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Mya — Shawna with Ares Sportswear. Got your request for Mya McIntosh submitted Team Store and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
Last refreshed: 11/9/2026, 12:01:23 PM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)