Shawna Smith
Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 1–10 of 15
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
📞 Follow-ups due (6)
Oldest: 19 days overdueFairbanks Soccer (perpetual) (Holiday store re-merch)
Kim Thorley · PTO leader
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.
Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)
Pete Lafaille
🔥 New reply — respond now.
🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1
Due 11/1/2026, 10:32:34 AM EST
📤 You last reached out Oct 30 (text)
💬 What they said
Asking for a store“Good morning can you please share link for the team store.”
Responding to their reply: "Good morning can you please share link for the team store."
Sends to +15165439518
Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.
Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.
AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025
Doug Hennighan
🔥 New reply — respond now.
🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4
Due 11/4/2026, 4:49:11 PM EST
💬 What they said
Has a question or request“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
🤖 Suggested next step
Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.
Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"
📧 They emailed you back — suggested reply
Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?
Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)
Amber Severt
🔥 New reply — respond now.
🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4
Due 11/4/2026, 5:19:27 PM EST
📤 You last reached out Oct 28 (text)
💬 What they said
Has a question or request“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”
Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"
Sends to +17402948423
Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.
Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?
University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)
Shelby Rockwell
🔥 New reply — respond now.
🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7
Due 11/7/2026, 1:14:37 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”
Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"
Sends to +16146848316
Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.
Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?
Lynnhaven Wahoos Baseball Apparel (Unapproved store · Proof #1 · Touch 3 of 9 sent)
April Oaks
🔥 New reply — respond now.
🔁 Unapproved store · Touch 3 of 9 sent — next is touch 4, due Sat, Nov 7
Due 11/7/2026, 1:29:03 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +17572010709
Hi April, this is Shawna with Ares Sportswear. I received your request to stop text updates and updated your preferences immediately. Let me know if you'd prefer we wrap up the Wahoos order via email, or if we should shelve this project for now. Give me a call back at 614-710-1678.
Hi April, Shawna with Ares Sportswear. Understood, I'll take you off our text updates right away. Should I close out this project for the Wahoos, or would you prefer I send the final details over by email instead?
AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)
Eric Krywe · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 1 of 11 — first touch
Due 6/22/2026, 6:25:28 AM EDT
💬 What they said
Asking for a store“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.
AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby
Mike Libby
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13
Due 9/21/2026, 8:00:00 PM EDT
📤 You last reached out Nov 6 (text)
💬 What they said
“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”
No suggested reply has been written for this one yet. Read what they said. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
Texts are not set up for Shawna in the Rep Machine yet.
View in HubSpot →RADD CHEER STORE (Unapproved store · Touch 1 of 9)
Enza Fantauzzi · Team parent
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 9/26/2026, 4:44:46 PM EDT
💬 What they said
“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”
No suggested reply has been written for this one yet. Read what they said. The message that was due on this card waits until you answer or mark the reply handled.
Texts are not set up for Shawna in the Rep Machine yet.
View in HubSpot →Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)
Vanessa Marich
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/5/2026, 10:45:22 AM EST
💬 What they said
Has a question or request“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"
📧 They emailed you back — suggested reply
Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
1 — Do Now
169Showing 151–160 of 169
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
📞 Follow-ups due (9)
Oldest: Due todayIllinois State Women's Club Soccer Apparel (Holiday store re-merch · Touch 2 of 4)
Kaida Valdez
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +18153517790
Hey Kaida, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Kaida — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
B2L Basketball Apparel (Holiday store re-merch · Touch 2 of 4)
Donald Morris
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 19 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +15086264614
Hey Donald, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Donald — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
Independence Boys Soccer 2026 (Holiday store re-merch · Touch 2 of 4)
Chase Richardson
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 20 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +13306204611
Hey Chase, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Chase — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
Humphreys HS Spiritwear (Holiday store re-merch · Touch 2 of 4)
Tess Sterling
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 20 (voicemail)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +821025127444
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hey Tess, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Columbus Africentric Early College HS Band 2026 (Holiday store re-merch · Touch 2 of 4)
Lovell Tufts
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 20 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +16143658675
Hey Lovell, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Lovell — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
Manassas Park Middle School Choir (Perpetual) (Holiday store re-merch · Touch 2 of 4)
Kelly Burcher
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 20 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +15407354864
Hey Kelly, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Kelly — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
Worthington Spirit Softball Apparel (Holiday store re-merch · Touch 2 of 4)
Scott Roman
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 21 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +16149147657
Hey Scott, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Scott — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
Kalani HS Cheer Apparel (Perpetual) (Holiday store re-merch · Touch 2 of 4)
Sierra Uchima-Pyun · Coach
📞 Holiday store re-merch — Touch 2/4 due.
Can't deferDue 11/9/2026, 7:00:00 AM EST
📤 You last reached out Oct 20 (text)
View in HubSpot →Holiday store re-merch, touch 2 — 3 days after touch 1
Sends to +18086799955
Hey Sierra, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.
Hey Sierra — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?
AOFU · Touch 9 of 11 - Hampton HS Athletics- Jackets for Deena Franklin
Deena Franklin
📞 AOFU — Touch 9/11 due.
🔁 Please send this now — touch 10 would then be due Mon, Nov 16.
Due 11/9/2026, 1:41:51 PM EST
📤 You last reached out Oct 29 (text)
View in HubSpot →AOFU, touch 9 — day 49 follow-up
Sends to +17576851909
Hey Deena, Shawna with Ares Sportswear. I've reached out a lot to plan ahead for Hampton HS Athletics- Jackets and haven't heard back. I want to make sure I'm doing right by you and the team this year. Can you let me know where things stand? Call or text me at 614-710-1678.
Hey Deena — Shawna with Ares Sportswear. Still trying to reach you on Hampton HS Athletics- Jackets. I really want to make sure the team's taken care of this year — can you give me a quick update on where things stand?
Harrison HS Track & Field 2025 (Store no traffic · Touch 1 of 12)
Andrew Dapolite · Coach
Activate the store and encourage the admin to promote it.
🔁 Store no traffic · Touch 1 of 12 — first touch
View in HubSpot →Store no traffic, touch 1 — live 24 hours with no visitors yet
Sends to +19149604793
Hey Andrew, Shawna with Ares Sportswear. Your store has been live for a day now, and I want to make sure it's actually getting in front of your families — looks like the store hasn't had any visitors yet. Have you had a chance to share the link with the team, or is there anything I can do to help you get the word out? Call or text me back at 614-710-1678.
Hey Andrew — Shawna with Ares Sportswear. Your store's been live a day but hasn't had any web visits yet. Want help getting the link out to the team, or is there something holding that up? Here's the link again in case it's easier to reshare: shop.areswear.com/org/harrison-hs-track-field-20….
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..
Last refreshed: 11/9/2026, 12:01:23 PM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own) — ⚠ 26h old, its daily refresh may have missed a run. The button above doesn't refresh it.