Shawna Smith
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 1–10 of 15
📞 Follow-ups due (6)
Oldest: 19 days overdueFairbanks Soccer (perpetual) (Holiday store re-merch)
Kim Thorley · PTO leader
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
Can't deferDue 10/21/2026, 8:00:00 AM EDT
📤 You last reached out Oct 19 (text)
No suggested reply has been written for this one yet. Read what they said and answer from HubSpot. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They wrote by email. HubSpot has no way to send through your own inbox, so you answer there: the button opens the deal.
Patriots Football Apparel (Store no traffic · Touch 5 of 12 sent)
Pete Lafaille
🔥 New reply — respond now.
🔁 Store no traffic · Touch 5 of 12 sent — next is touch 6, due Sun, Nov 1
Due 11/1/2026, 10:32:34 AM EST
📤 You last reached out Oct 30 (text)
💬 What they said
Asking for a store“Good morning can you please share link for the team store.”
Responding to their reply: "Good morning can you please share link for the team store."
Sends to +15165439518
Hi Pete, this is Shawna with Ares Sportswear. I just sent over the link to your team store so you can review it. Please take a look and decide if you're ready to open it up, or if there are any changes we need to make first. Give me a call back at 614-710-1678.
Hi Pete, Shawna with Ares Sportswear. Here is your team store link: shop.areswear.com/org/lafayette-educational-comp… . Please take a look and let me know if everything looks ready to launch, or if you'd like to make any adjustments first.
AOFU · Touch 2 of 11 sent - Cypress Creek Wrestling 2025
Doug Hennighan
🔥 New reply — respond now.
🔁 AOFU · Touch 2 of 11 sent — next is touch 3, due Wed, Nov 4
Due 11/4/2026, 4:49:11 PM EST
💬 What they said
Has a question or request“Can you please resend the payment link with the updated payment Thanks, Coach Hennighan”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
🤖 Suggested next step
Move to Connected — Coach Hennighan is asking to complete payment on the order, confirming their commitment to move forward.
Responding to their reply: "Can you please resend the payment link with the updated payment Thanks, Coach Hennighan"
📧 They emailed you back — suggested reply
Hi Doug, Shawna with Ares Sportswear. I am looking into your updated balance now and will email that new payment link over to you by 2:00 PM today. Once you review it, can you confirm if you'll be paying by card so I can mark the order approved right away?
Ridgewood Generals Football & Cheer (Perpetual) (Unapproved store · Touch 8 of 9 sent)
Amber Severt
🔥 New reply — respond now.
🔁 Unapproved store · Touch 8 of 9 sent — next is touch 9, due Wed, Nov 4
Due 11/4/2026, 5:19:27 PM EST
📤 You last reached out Oct 28 (text)
💬 What they said
Has a question or request“I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for the school?”
Responding to their reply: "I just have a few questions about the process. How do you guys get paid? How do I get paid? How do I make the money for …"
Sends to +17402948423
Hi Amber, this is Shawna with Ares Sportswear. Customers pay online directly through your store, we add your chosen markup to each item, and we cut a check directly to the school for 100% of that profit as soon as it closes. Let me know if a $5 or $10 markup fits your goal best so I can get those pricing tiers built out for you. Give me a call back at 614-710-1678.
Hi Amber, Shawna with Ares Sportswear. Customers pay directly through the online store at checkout, we add your chosen fundraising markup to each item, and Ares cuts a check directly to the school for that profit once the store closes. Does a $5 or $10 markup per item work best for your fundraising goal, or would you like to hop on a quick 5-minute call today to set those numbers?
University of Kentucky Wildcats Swimming Apparel (Unapproved store · Touch 2 of 9 sent)
Shelby Rockwell
🔥 New reply — respond now.
🔁 Unapproved store · Touch 2 of 9 sent — next is touch 3, due Sat, Nov 7
Due 11/7/2026, 1:14:37 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th”
Responding to their reply: "I got an email saying it went live already it should've been live from Sunday November 1st to Sunday November 8th"
Sends to +16146848316
Hi Shelby, this is Shawna with Ares Sportswear. I am looking into the early launch right now and will follow up with an update by 2:00 PM today. Please confirm if you'd like me to temporarily take the store down right away while I adjust the dates to run November 1st through the 8th. Give me a call back at 614-710-1678.
Hi Shelby, Shawna with Ares Sportswear. I am looking into the store dates right now and will update you by 2:00 PM today. Do you want me to temporarily close it immediately while I adjust the window to November 1st through November 8th?
Lynnhaven Wahoos Baseball Apparel (Unapproved store · Proof #1 · Touch 3 of 9 sent)
April Oaks
🔥 New reply — respond now.
🔁 Unapproved store · Touch 3 of 9 sent — next is touch 4, due Sat, Nov 7
Due 11/7/2026, 1:29:03 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +17572010709
Hi April, this is Shawna with Ares Sportswear. I received your request to stop text updates and updated your preferences immediately. Let me know if you'd prefer we wrap up the Wahoos order via email, or if we should shelve this project for now. Give me a call back at 614-710-1678.
Hi April, Shawna with Ares Sportswear. Understood, I'll take you off our text updates right away. Should I close out this project for the Wahoos, or would you prefer I send the final details over by email instead?
AOFU · Touch 1 of 11 - Beach Bombers Baseball (NY)
Eric Krywe · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 1 of 11 — first touch
Due 6/22/2026, 6:25:28 AM EDT
💬 What they said
Asking for a store“Hi Shawna, Checking to see if these items were sent from customer service since your last email to them? Thank you, Eric Ares customer service - Please set up a fix for the following items from the last store. Also, please wrap up his fundraising for the store as well. 1. Jess McConnach-Henck - Cup sticker ripped 2. Juliana Dzerens - YM grey Bombers t-shirt - has shirt pulls 3. Christina Martin - Sweatshirt not flow green (it's pea green) - Kristina knows how to fix the color issue. Get Outlook for iOS<https://aka.ms/o0ukef> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
They asked for a store: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Eric, Shawna with Ares Sportswear. Got it, I'm working on getting your store set up and will be in touch as soon as I can.
AOFU · Touch 10 of 11 sent - Maine Central Institute Wrestling- Hoodies for Mike Libby
Mike Libby
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 10 of 11 sent — next is touch 11, due Fri, Nov 13
Due 9/21/2026, 8:00:00 PM EDT
📤 You last reached out Nov 6 (text)
💬 What they said
“Sorry, I was in a class. My only free period is Tuesday from 8-9:20 eastern time.”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
This contact has other open deals
The reply above might be about one of these instead — check before replying:
✍️ Your reply
RADD CHEER STORE (Unapproved store · Touch 1 of 9)
Enza Fantauzzi · Team parent
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 9/26/2026, 4:44:46 PM EDT
💬 What they said
“No we will not We found another way to raise$$$ Perhaps in the future Ill be contacting you again”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
✍️ Your reply
Scioto Darby Advisors Shirts (Quote built · Touch 1 of 9)
Vanessa Marich
🔥 New reply — respond now.
🔁 Quote built · Touch 1 of 9 — first touch
Due 11/5/2026, 10:45:22 AM EST
💬 What they said
Has a question or request“Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time to get the PO from our central office. Is that something we can move forward with now and I will get you the PO as soon as possible (well before 2 weeks)? Thanks! Vanessa [HCSD Logo] Vanessa Marich/ Secretary Scioto Darby Elementary 614 921-6300 5380 Scioto Darby Road Hilliard, OH 43026 Scioto Darby Elementary<https://www.hilliardschools.org/sde/> @sciotodarbyelementaryschool on Facebook Hilliard City Schools<https://www.hilliardschools.org/> ________________________________”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Yes we are ready to place. You had mentioned that it takes 2 weeks to get the shirts back. It will also take some time t…"
📧 They emailed you back — suggested reply
Hi Vanessa, Shawna with Ares Sportswear. I am checking with our production team right now to see if we can start printing before the PO arrives and will let you know by 2 PM. In the meantime, can you send over your finalized sizes and quantities so we are ready to roll?
1 — Do Now
170Showing 71–80 of 170
📞 Follow-ups due (10)
Oldest: 5 days overdueIndependence High School Baseball (Unapproved store · Touch 6 of 9)
5 days overdue
Trent Smith
📞 Unapproved store — Touch 6/9 due.
🔁 Please send this now — touch 7 would then be due Mon, Nov 16.
Due 11/4/2026, 4:49:06 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Unapproved store, touch 6 — day 15 follow-up
Sends to +16143543922
Hey Trent — this is Shawna with Ares Sportswear. Following up on your store. We just got a similar store live for another program and their families started ordering right away. I'd love to get yours live too — call me back at 614-710-1678 and let's make it happen.
Hey Trent — Shawna with Ares. We just got a similar store live for another program and families started ordering immediately. I'd love to do the same for your store. What's standing in the way of getting this approved? Here's the link again in case it's easier to reshare: admin.areswear.com/store-approval.html?token=eyJ….
AOFU · Touch 3 of 11 - Big Bear HS Men's Basketball (Big Bear Lake CA) - Polo and Jacket for Vincent Bauer
5 days overdue
Vincent Bauer
📞 AOFU — Touch 3/11 due.
🔁 Please send this now — touch 4 would then be due Mon, Nov 16.
Due 11/4/2026, 4:50:04 PM EST
📤 You last reached out Oct 19 (text)
View in HubSpot →AOFU, touch 3 — day 14 follow-up
Sends to +19095856892
Hey Vincent, Shawna with Ares Sportswear. Following up on Big Bear HS Men's Basketball (Big Bear Lake CA) - Polo and Jacket — I want to go ahead and get the quote and art moving now so it's off your plate early. Can you call or text me back at 614-710-1678 and let's get that done if you're up for it.
Hey Vincent — Shawna with Ares Sportswear, left you a voicemail just now. Circling back on Big Bear HS Men's Basketball (Big Bear Lake CA) - Polo and Jacket. You ready, or do you need a bit more time?
AOFU · Touch 3 of 11 - Riverside Athletics - 2025 Jackets
5 days overdue
Joel Getis
📞 AOFU — Touch 3/11 due.
🔁 Please send this now — touch 4 would then be due Mon, Nov 16.
Due 11/4/2026, 4:50:09 PM EST
📤 You last reached out Oct 28 (voicemail)
View in HubSpot →AOFU, touch 3 — day 14 follow-up
Sends to +17035548900 ext 4
Hey Joel, Shawna with Ares Sportswear. Following up on Riverside Athletics Jackets — I want to go ahead and get the quote and art moving now so it's off your plate early. Can you call or text me back at 614-710-1678 and let's get that done if you're up for it.
Hey Joel — Shawna with Ares Sportswear, left you a voicemail just now. Circling back on Riverside Athletics Jackets. You ready, or do you need a bit more time?
AOFU · Touch 3 of 11 - Urban Dove Brooklyn - 2025 1/4 zip
5 days overdue
Mark Stevens
📞 AOFU — Touch 3/11 due.
🔁 Please send this now — touch 4 would then be due Mon, Nov 16.
Due 11/4/2026, 4:52:20 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 3 — day 14 follow-up
Sends to +19174068127
Hey Mark, Shawna with Ares Sportswear. Following up on Urban Dove Brooklyn 1/4 zip — I want to go ahead and get the quote and art moving now so it's off your plate early. Can you call or text me back at 614-710-1678 and let's get that done if you're up for it.
Hey Mark — Shawna with Ares Sportswear, left you a voicemail just now. Circling back on Urban Dove Brooklyn 1/4 zip. You ready, or do you need a bit more time?
AOFU · Touch 3 of 11 - Columbus Rec and Parks- Blitz Uniform 2025 for Andrea Norris
5 days overdue
Andrea Norris
📞 AOFU — Touch 3/11 due.
🔁 Please send this now — touch 4 would then be due Mon, Nov 16.
Due 11/4/2026, 4:54:17 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 3 — day 14 follow-up
Sends to +1Cell:6149154388
Hey Andrea, Shawna with Ares Sportswear. Following up on Columbus Rec and Parks- Blitz Uniform — I want to go ahead and get the quote and art moving now so it's off your plate early. Can you call or text me back at 614-710-1678 and let's get that done if you're up for it.
Hey Andrea — Shawna with Ares Sportswear, left you a voicemail just now. Circling back on Columbus Rec and Parks- Blitz Uniform. You ready, or do you need a bit more time?
AOFU · Touch 3 of 11 - South Medford Swim 2025
5 days overdue
Robyn Schiffer
📞 AOFU — Touch 3/11 due.
🔁 Please send this now — touch 4 would then be due Mon, Nov 16.
Due 11/4/2026, 4:54:21 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 3 — day 14 follow-up
Sends to 951-818-1222
Hey Robyn, Shawna with Ares Sportswear. Following up on South Medford Swim — I want to go ahead and get the quote and art moving now so it's off your plate early. Can you call or text me back at 614-710-1678 and let's get that done if you're up for it.
Hey Robyn — Shawna with Ares Sportswear, left you a voicemail just now. Circling back on South Medford Swim. You ready, or do you need a bit more time?
Loris Lions Football Apparel Store (Unapproved store · Touch 8 of 9)
5 days overdue
Buddy Dixon
📞 Unapproved store — Touch 8/9 due.
🔁 Please send this now — touch 9 would then be due Mon, Nov 16.
Due 11/4/2026, 4:56:49 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Unapproved store, touch 8 — day 29 follow-up, manager flexibility offer
Sends to +18435912942
Hey Buddy, Shawna with Ares Sportswear. I brought your store up with my manager, and honestly, he flat out told me to make sure you get whatever you need to get this live and get your families ordering. We want your team's business. This means store changes, fundraising improvement, price adjustments, or anything else stopping you that we have not thought of. He wants me to get a working relationship established with you and the team. So please call or text me back at 614-710-1678.
Hey Buddy — Shawna with Ares. Talked to my manager about your store — he told me to do whatever it takes to get the relationship with you and your team. What needs changed to make the store work for you? Designs? Pricing? Fundraising? I just got a lot of flexibility to help, so please give feedback. Here's the link again in case it's easier to reshare: admin.areswear.com/store-approval.html?token=eyJ….
AOFU · Touch 6 of 11 - Big Bear HS Men's Basketball (Big Bear Lake CA) - Winner and OG package for Vincent Bauer
5 days overdue
Vincent Bauer
📞 AOFU — Touch 6/11 due.
🔁 Please send this now — touch 7 would then be due Tue, Nov 17.
Due 11/4/2026, 4:58:47 PM EST
📤 You last reached out Oct 19 (text)
View in HubSpot →AOFU, touch 6 — day 35 follow-up
Sends to +19095856892
Hey Vincent, Shawna with Ares Sportswear. Still haven't heard from you on Big Bear HS Men's Basketball (Big Bear Lake CA) - Winner and OG package. I'm hoping we are still working together. If it's timing, budget, or you're just swamped, tell me and I'll work around it for you. I just want to make sure you're in good shape. Call or text me at 614-710-1678. Thanks.
Hey Vincent — Shawna with Ares Sportswear. Checking back on Big Bear HS Men's Basketball (Big Bear Lake CA) - Winner and OG package. Whatever's going on, let me know and I'll work with it… just want to help.
Quakertown Panthers Community Baseball (Perpetual) (Store no traffic · Touch 11 of 12)
5 days overdue
Cody McCarthy
📞 Store no traffic — Touch 11/12 due.
🔁 Please send this now — touch 12 would then be due Mon, Nov 16.
Due 11/4/2026, 4:59:41 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Store no traffic, touch 11 — day 37
Sends to +12152005388
Hey Cody, it's Shawna with Ares Sportswear. I don't want to keep circling back without making progress, so let's talk about what would actually get this store moving. I can do new merch, a gift code, whatever it takes. I've got the flexibility to make it work if you'll give me a few minutes. Call or text me at 614-710-1678.
Hey Cody — Shawna with Ares Sportswear. Let's actually get this store moving — new merch, a gift code, whatever it takes. I've got room to work with you. A few minutes is all I need, or a reply with feedback. Here's the link again in case it's easier to reshare: shop.areswear.com/org/quakertown-panthers-commun….
AOFU · Touch 6 of 11 - King William HS Soccer 2025
5 days overdue
Amy Slack · Coach
📞 AOFU — Touch 6/11 due.
🔁 Please send this now — touch 7 would then be due Tue, Nov 17.
Due 11/4/2026, 5:01:52 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 6 — day 35 follow-up
Sends to +18047693434
Hey Amy, Shawna with Ares Sportswear. Still haven't heard from you on King William HS Soccer. I'm hoping we are still working together. If it's timing, budget, or you're just swamped, tell me and I'll work around it for you. I just want to make sure you're in good shape. Call or text me at 614-710-1678. Thanks.
Hey Amy — Shawna with Ares Sportswear. Checking back on King William HS Soccer. Whatever's going on, let me know and I'll work with it… just want to help.
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Last refreshed: 11/9/2026, 11:12:03 AM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)