REP MACHINE
Shawna Smith

Shawna Smith

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 15 · Do Now 169 · Do Next 11 · Do Every Day 23Page 2: Fit In Daily 29 · Do Last 70 · Win-Back 166
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0 — Responses

15

Showing 11–15 of 15

0 — ResponsesDue later

AOFU · Touch 4 of 11 sent - Farber Specialty - 2025 pullover reorder

Aly Farber · Business contact

🔥 New reply — respond now.

🔁 AOFU · Touch 4 of 11 sent — next is touch 5, due Fri, Nov 13

Due 11/13/2026, 12:32:59 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!"

Sends to +16142846494

Now

Hi Aly, this is Shawna with Ares Sportswear. Totally understand, thanks for letting me know. Let me know if late summer works best for our next check-in ahead of fall, or if you have another month in mind. Give me a call back at 614-710-1678.

~12:19 PM their time

Hi Aly, Shawna with Ares Sportswear. Completely understand, thanks for the update! Should I check back with you in late summer ahead of the fall season, or do you have a different timeframe in mind?

0 — ResponsesDue later

AOFU · Touch 9 of 11 sent - RoboRiot 2025

Carol Marshall · Coach

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 AOFU · Touch 9 of 11 sent — next is touch 10, due Fri, Nov 13

Due 11/13/2026, 1:44:25 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“Robo riot is using a different vendor”

No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.

✍️ Your reply

Sends to +15409311227 from your line · 0/1000
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0 — ResponsesSLA not defined

Studio C Apparel (Store no traffic · Touch 1 of 12)

Molly Moon

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 Store no traffic · Touch 1 of 12 — first touch

💬 What they said

Has a question or request

“Looking good so far! 1.All the senior shirts should say 2027 2. Can we have more Senior Items for the Dancers?-Not so girly?/ 3. More Boy, Mom, Dad Items? 4. All Items should cost around the same… fundraising..whatever we did for the pop up stores should be the same cost. 5. Can we have more base colors? light pink? Pastels? with the hot pink? 6. All items should say Studio C on it somewhere. 7. Graduating Senior shirts/sweatshirts— see attached? 8. the pink bow with dance on it several times— can it say Studio C several times? 9. any other new products to add? 10.. jackets, sweaters? accessories etc? Here are a few other looks.. thanks! >”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

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Suggested messageNeeds review before sending

They asked a question or made a request: this acknowledges it and promises no time. Edit it if you can answer more before you send.

📧 They emailed you back — suggested reply

Hi Molly, Shawna with Ares Sportswear. Got it, I'm on it and will get back to you as soon as I can.

0 — ResponsesSLA not defined

Brookwood Football Hoodies (Pending Quote)

Carolyn Tricoche

🔥 New reply — respond now.

Not part of a numbered touch sequence

📤 You last reached out Oct 19 (text)

💬 What they said

Has a question or request

“Good morning:Any word on my request? Thanks!”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Good morning:Any word on my request? Thanks!"

📧 They emailed you back — suggested reply

Hi Carolyn, Shawna with Ares Sportswear. I am looking into your request right now and will have an update for you by 2 PM today. In the meantime, what is your firm in-hand delivery date so we can keep production on schedule?

📌 Your next task“Lead - check on hoodies”Overdue 6 days · was due Nov 3Open task in HubSpot →
0 — ResponsesSLA not defined

Recovery Funnel - Eligible Keeper - Christopher Mohnacky (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Christopher Mohnacky

🔥 New reply — respond now.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

💬 What they said

“Stop”

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Suggested messageNeeds review before sending

Responding to their reply: "Stop"

Sends to +14405523029

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hi Christopher, this is Shawna with Ares Sportswear. I received your request and am updating your outreach preferences to take you off our contact list immediately. Would you prefer we switch you over to email updates for next season, or close out your account completely? Give me a call back at 614-710-1678.

1 — Do Now

169

Showing 101–110 of 169

📞 Follow-ups due (9)

Oldest: 4 days overdue
1 — Do NowOverdue

768627/768628-Littlestown Track & Field Apparel (Quote built · Touch 6 of 9)

4 days overdue

Brittany Hanchett

📞 Quote built — Touch 6/9 due.

🔁 Please send this now — touch 7 would then be due Mon, Nov 16.

Due 11/5/2026, 12:49:46 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Quote built, touch 6 — day 15 follow-up

Sends to +17173577900

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

~12:11 PM their time

Hey Brittany — this is Shawna with Ares Sportswear. Following up again on /768628-Littlestown Track & Field Apparel. I turned around a similar order fast for another program and I'd love to do the same for you. Call me back at 614-710-1678 and let's get this moving.

📌 Your next task“QFU”Overdue 11 days · was due Oct 29Open task in HubSpot →
1 — Do NowOverdue

AOFU · Touch 6 of 11 - Milford HS Field Hockey - 2025 Apparel

4 days overdue

Andrea McPike

📞 AOFU — Touch 6/11 due.

🔁 Please send this now — touch 7 would then be due Tue, Nov 17.

Due 11/5/2026, 12:55:38 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

AOFU, touch 6 — day 35 follow-up

Sends to +13024246399

Now

Hey Andrea, Shawna with Ares Sportswear. Still haven't heard from you on Milford HS Field Hockey Apparel. I'm hoping we are still working together. If it's timing, budget, or you're just swamped, tell me and I'll work around it for you. I just want to make sure you're in good shape. Call or text me at 614-710-1678. Thanks.

~12:19 PM their time

Hey Andrea — Shawna with Ares Sportswear. Checking back on Milford HS Field Hockey Apparel. Whatever's going on, let me know and I'll work with it… just want to help.

1 — Do NowOverdue

1OFU: 764314 Minisink Valley Football - 2026 Apparel (1st order follow-up (Bulk) · Touch 5 of 5)

4 days overdue

Andrew Fenner

📞 1st order follow-up (Bulk) — Touch 5/5 due.

Due 11/5/2026, 1:08:43 PM EST

📤 You last reached out Oct 29 (text)

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Suggested messageReady to send

1st order follow-up (Bulk), touch 5 — day 24 follow-up, final touch

Sends to +18453132128

~2:09 PM their time

Hey Andrew — this is Shawna from Ares Sportswear, following up on that order we shipped to you about a month ago. Hope all is well. Want to let you know that we're running a really good price right now on bulk t-shirts — so if you need some custom t-shirts or anything else, I'd love to hear back from you. Hope the season's going great, and I hope you have a great day.

~2:12 PM their time

Hey Andrew — Shawna with Ares Sportswear. Following up on that order from about a month ago — hope everything's going great! We've got really good pricing right now on bulk t-shirts if you need anything for the team. Hope you have a great day too!

1 — Do NowOverdue

1OFU: Tristar Volleyball 2026 (1st order follow-up (Team Store) · Touch 3 of 5)

4 days overdue

Carl Bott

📞 1st order follow-up (Team Store) — Touch 3/5 due.

🔁 Please send this now — touch 4 would then be due Mon, Nov 16.

Due 11/5/2026, 1:08:55 PM EST

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Suggested messageReady to send

1st order follow-up (Team Store), touch 3 — day 10 follow-up

Sends to +16155710177

Now

Hey Carl — this is Shawna with Ares Sportswear. Hadn't heard back, and I'm hoping that just means the store's running smoothly for you. While I've got you, I wanted to mention we've also got great pricing right now on bulk orders — t-shirts, hoodies, and more — if the team ever needs anything outside the store. Call or text me back at 614-710-1678.

~11:19 AM their time

Hey Carl — Shawna with Ares Sportswear. Hope the store's still going great! Quick note — In addition to online stores we've also got great pricing right now on bulk t-shirts, hoodies, and more if you need anything extra for the team.

1 — Do NowOverdue

Coral Shores Soccer Apparel Store (Store no traffic · Touch 8 of 12)

4 days overdue

Tabbatha Chesler

📞 Store no traffic — Touch 8/12 due.

🔁 Please send this now — touch 9 would then be due Mon, Nov 16.

Due 11/5/2026, 1:35:08 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 8 — day 16

Sends to 786.661.7770

Now

Hey Tabbatha, it's Shawna with Ares Sportswear. I'm just stuck until I hear back from you. That team store we built together is live — your team could start shopping it as soon as they get the link. I have the ability to make changes upon your request if we did something that's causing you problems. Call or text me at 614-710-1678.

~12:19 PM their time

Hey Tabbatha — Shawna with Ares Sportswear. Still no visitors on the store. I can change things, but I need to know what you want me to work on. Here's the link again in case it's easier to reshare: shop.areswear.com/org/coral-shores-high-school-h….

1 — Do NowOverdue

South Tahoe Pop Warner Football & Cheer Apparel (Store traffic, no conversion · Touch 6 of 6)

4 days overdue

Abigail Sylvia

📞 Store traffic, no conversion — Touch 6/6 due.

Due 11/5/2026, 1:40:11 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store traffic, no conversion, touch 6 — day 15, final touch (breakup)

Sends to +15305213795

~12:09 PM their time

Hey Abigail, it's Shawna with Ares Sportswear. I don't want to keep bothering you if you've moved on. I just never knew what happened — I can see people come and visit the store, I just don't see any buyers. So I don't know what I don't know, and I sure would appreciate it if you're willing to just give me an update as to what happened. If you're still working it through and just need more time, I get it. Or if it's not a fit anymore, that's okay too. Just let me know either way, please. If anything changes, I'm one phone call away at 614-710-1678.

~12:12 PM their time

Hey Abigail — Shawna with Ares Sportswear. Don't want to keep bothering you if you've moved on — for 2 weeks I can see people visiting the store, just no buyers, and I honestly don't know what happened. Still working it through, or not a fit anymore? Either's fine, just let me know. I'm one call away if anything changes. Here's the link again in case it's easier to reshare: shop.areswear.com/org/south-tahoe-pop-warner-foo….

1 — Do NowOverdue

AOFU · Touch 5 of 11 - Canal Winchester HS Lax 2025

4 days overdue

Vic Paini

📞 AOFU — Touch 5/11 due.

🔁 Please send this now — touch 6 would then be due Mon, Nov 16.

Due 11/5/2026, 1:47:01 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

AOFU, touch 5 — day 28 follow-up

Sends to +16144252664

~2:01 PM their time

Hi again, it's Shawna over at Ares Sportswear. I've reached out a few times now over the last month on Canal Winchester HS Lax and haven't heard anything back. So I'm wondering if we are doing business together this coming year? Or has something maybe changed? I want to make sure you're well taken care of, but I'm in the dark until I hear from you. Please call or text me at 614-710-1678.

~2:04 PM their time

Hi Again — Shawna with Ares Sportswear, left you a voicemail. I've reached out a few times on Canal Winchester HS Lax but no word back yet from you. Are we still on for this year? I want to help, and I would really like to keep the relationship with you and the team! Please advise.

1 — Do NowOverdue

Mifflin Sharks Cheer & Football (Perpetual) (Store no traffic · Touch 12 of 12)

4 days overdue

Brittney Nowlin · Coach

📞 Store no traffic — Touch 12/12 due.

Due 11/5/2026, 1:48:30 PM EST

📤 You last reached out Oct 29 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 12 — day 44, final touch

Sends to +16145060033

Now

Hey Brittney, it's Shawna with Ares Sportswear. This'll be my last check-in for now on the store — I've offered merch changes and gift codes along the way, and I still would love to help make this work whenever you're ready. If now's just not the time, no hard feelings at all. Reach out anytime and I'll pick it right back up. Call or text me at 614-710-1678.

~12:19 PM their time

Hey Brittney — Shawna with Ares Sportswear. Last one from me for now on the store. The offer's still there whenever you want it — merch changes, gift code, whatever helps. No pressure — just reach out when you're ready. Here's the link again in case it's easier to reshare: shop.areswear.com/org/mifflin-sharks-cheer-footb….

1 — Do NowOverdue

Recovery Funnel - Eligible Keeper - Amber Drewnowski (Recovery Funnel — Lost Keeper · Touch 3 of 9)

4 days overdue

Amber Drewnowski

📞 Recovery Funnel — Lost Keeper — Touch 3/9 due.

Due 11/5/2026, 2:44:12 PM EST

📤 You last reached out Oct 6 (text)

View in HubSpot →
Suggested messageReady to send

Recovery Funnel — Lost Keeper, touch 3 — day 35 follow-up

Sends to +17072805776

Now

Hey Amber, it's Shawna with Ares Sportswear. Just checking back in — we've got some nice T-shirt specials going on right now for the end of the regular season, and if you're thinking about banquet gifts, I've got some good ideas I could run by you. Let me know if either one's worth talking through. Call or text me at 614-710-1678.

~9:19 AM their time

Hey Amber — Shawna with Ares Sportswear. Checking in again — got some nice T-shirt specials going for end of season or postseason, plus some good banquet gift ideas if you want to hear them. Would you like to get that planned out?

1 — Do NowOverdue

Just Be Dance Academy Apparel (Unapproved store · Proof #1 · Touch 1 of 9)

4 days overdue

Melissa Camarata

Follow up now after the store is sent. Contact twice on Day 1.

🔁 Unapproved store · Touch 1 of 9 — first touch

Due 11/5/2026, 2:00:10 PM EST

View in HubSpot →
Suggested messageReady to send

Team store request — store already built and sent, waiting on customer approval

Sends to +17045196618

Now

Hey Melissa — this is Shawna with Ares Sportswear. Your store (proof number 1) is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.

~12:19 PM their time

Hey Melissa — Shawna with Ares Sportswear. Here's the link to your store (proof #1): admin.areswear.com/proof/just-be-dance-academy-a… — let me know if you're ready to approve it, or if you'd like any changes first.

📌 Your next task“check new store.”Overdue 3 days · was due Nov 6Open task in HubSpot →

2 — Do Next

11

Showing 11–11 of 11

2 — Do NextSLA not defined

Serrano HS Basketball Apparel (Deferred Opp-Store)

Jon Beck

📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.

Not part of a numbered touch sequence

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3 — Do Every Day

23

Showing 21–23 of 23

3 — Do Every DaySLA not defined

1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)

Jamy Ordonez

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

Sends to +15716593258

Now

Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.

~12:19 PM their time

Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?

3 — Do Every DaySLA not defined

1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)

Kristina Hayes

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

No phone number on file for this contact — add one in HubSpot to send a voicemail or text.

3 — Do Every DaySLA not defined

1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)

Kienan Garn

Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.

🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch

View in HubSpot →
Suggested messageReady to send

1st order follow-up (Bulk) — touch 1, checking in after delivery

No phone number on file for this contact — add one in HubSpot to send a voicemail or text.

View full list (606) →

Last refreshed: 11/9/2026, 12:01:23 PM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)