REP MACHINE
Shawna Smith

Shawna Smith

Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.

Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.

Page 1: Responses 15 · Do Now 169 · Do Next 11 · Do Every Day 23Page 2: Fit In Daily 29 · Do Last 70 · Win-Back 166
Show:102550100Show all (max 150)

0 — Responses

15

Showing 11–15 of 15

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

0 — ResponsesDue later

AOFU · Touch 4 of 11 sent - Farber Specialty - 2025 pullover reorder

Aly Farber · Business contact

🔥 New reply — respond now.

🔁 AOFU · Touch 4 of 11 sent — next is touch 5, due Fri, Nov 13

Due 11/13/2026, 12:32:59 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!"

Sends to +16142846494

Now

Hi Aly, this is Shawna with Ares Sportswear. Totally understand, thanks for letting me know. Let me know if late summer works best for our next check-in ahead of fall, or if you have another month in mind. Give me a call back at 614-710-1678.

~12:52 PM their time

Hi Aly, Shawna with Ares Sportswear. Completely understand, thanks for the update! Should I check back with you in late summer ahead of the fall season, or do you have a different timeframe in mind?

0 — ResponsesDue later

AOFU · Touch 9 of 11 sent - RoboRiot 2025

Carol Marshall · Coach

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 AOFU · Touch 9 of 11 sent — next is touch 10, due Fri, Nov 13

Due 11/13/2026, 1:44:25 PM EST

📤 You last reached out Nov 6 (text)

💬 What they said

“Robo riot is using a different vendor”

No suggested reply has been written for this one yet. Read what they said. The message that was due on this card waits until you answer or mark the reply handled.

Texts are not set up for Shawna in the Rep Machine yet.

View in HubSpot →
0 — ResponsesSLA not defined

Studio C Apparel (Store no traffic · Touch 1 of 12)

Molly Moon

🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)

🔁 Store no traffic · Touch 1 of 12 — first touch

💬 What they said

Has a question or request

“Looking good so far! 1.All the senior shirts should say 2027 2. Can we have more Senior Items for the Dancers?-Not so girly?/ 3. More Boy, Mom, Dad Items? 4. All Items should cost around the same… fundraising..whatever we did for the pop up stores should be the same cost. 5. Can we have more base colors? light pink? Pastels? with the hot pink? 6. All items should say Studio C on it somewhere. 7. Graduating Senior shirts/sweatshirts— see attached? 8. the pink bow with dance on it several times— can it say Studio C several times? 9. any other new products to add? 10.. jackets, sweaters? accessories etc? Here are a few other looks.. thanks! >”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

They asked a question or made a request: this acknowledges it and promises no time. Edit it if you can answer more before you send.

📧 They emailed you back — suggested reply

Hi Molly, Shawna with Ares Sportswear. Got it, I'm on it and will get back to you as soon as I can.

0 — ResponsesSLA not defined

Brookwood Football Hoodies (Pending Quote)

Carolyn Tricoche

🔥 New reply — respond now.

Not part of a numbered touch sequence

📤 You last reached out Oct 19 (text)

💬 What they said

Has a question or request

“Good morning:Any word on my request? Thanks!”

The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.

See suggested reply in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Good morning:Any word on my request? Thanks!"

📧 They emailed you back — suggested reply

Hi Carolyn, Shawna with Ares Sportswear. I am looking into your request right now and will have an update for you by 2 PM today. In the meantime, what is your firm in-hand delivery date so we can keep production on schedule?

📌 Your next task“Lead - check on hoodies”Overdue 6 days · was due Nov 3Open task in HubSpot →
0 — ResponsesSLA not defined

Recovery Funnel - Eligible Keeper - Christopher Mohnacky (Recovery Funnel — Lost Keeper · Touch 1 of 9)

Christopher Mohnacky

🔥 New reply — respond now.

🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch

💬 What they said

“Stop”

View in HubSpot →
Suggested messageNeeds review before sending

Responding to their reply: "Stop"

Sends to +14405523029

Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.

Now

Hi Christopher, this is Shawna with Ares Sportswear. I received your request and am updating your outreach preferences to take you off our contact list immediately. Would you prefer we switch you over to email updates for next season, or close out your account completely? Give me a call back at 614-710-1678.

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

1 — Do Now

169

Showing 131–140 of 169

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

📞 Follow-ups due (10)

Oldest: 2 days overdue
1 — Do NowOverdue

769046-Warrensville Heights HS Athletics- tees for Jenissa Richards (Quote built · Touch 3 of 9)

2 days overdue

Jenissa Richards

📞 Quote built — Touch 3/9 due.

🔁 Please send this now — touch 4 would then be due tomorrow.

Due 11/7/2026, 4:05:58 PM EST

View in HubSpot →
Suggested messageReady to send

Quote built, touch 3 — day 2 follow-up

Sends to +1 216-364-1048

Hey Jenissa — this is Shawna from Ares Sportswear. Wanted to check in on your quote for Warrensville Heights HS Athletics- tees. If anything needs adjusting — products, quantities, artwork, budget — just say the word and I'll get it fixed. What's the best next step to get this finalized for you?

Hey Jenissa — Shawna from Ares Sportswear. Wanted to check in on your quote for Warrensville Heights HS Athletics- tees. If anything needs adjusting — products, quantities, artwork, budget — just say the word and I'll get it fixed. What's the best next step to get this finalized for you?

📌 Your next task“QFU”Due todayOpen task in HubSpot →
1 — Do NowOverdue

AOFU · Touch 6 of 11 - Springfield Township - 2025 sweatshirts

1 day overdue

Cory McClaslin

📞 AOFU — Touch 6/11 due.

🔁 Please send this now — touch 7 would then be due Tue, Nov 17.

Due 11/8/2026, 9:35:11 AM EST

📤 You last reached out Oct 28 (text)

View in HubSpot →
Suggested messageReady to send

AOFU, touch 6 — day 35 follow-up

Sends to +12159324875

Now

Hey Cory, Shawna with Ares Sportswear. Still haven't heard from you on Springfield Township sweatshirts. I'm hoping we are still working together. If it's timing, budget, or you're just swamped, tell me and I'll work around it for you. I just want to make sure you're in good shape. Call or text me at 614-710-1678. Thanks.

~12:52 PM their time

Hey Cory — Shawna with Ares Sportswear. Checking back on Springfield Township sweatshirts. Whatever's going on, let me know and I'll work with it… just want to help.

1 — Do NowOverdue

Cristo Rey Blue Pride Track & Field 2026 (Store traffic, no conversion · Touch 4 of 6)

1 day overdue

Quinton Brown

📞 Store traffic, no conversion — Touch 4/6 due.

🔁 Please send this now — touch 5 would then be due Thu, Nov 12.

Due 11/8/2026, 1:35:26 PM EST

📤 You last reached out Nov 6 (text)

View in HubSpot →
Suggested messageReady to send

Store traffic, no conversion, touch 4 — day 5

Sends to +15408483468

Now

Hey Quinton, it's Shawna with Ares Sportswear. Honestly, the fact that nobody's bought anything and I haven't heard back from you is starting to make me a little concerned. I just want some communication on what's going on. And let me know if there's anything you want me to do to help the team make the store better. Call or text me at 614-710-1678.

~12:52 PM their time

Hey Quinton — Shawna with Ares Sportswear. Honestly, nobody buying and no word back from you has me a little concerned. Just want to know what's going on — and let me know if there's anything you'd like me to do to help make the store better for the team. Here's the link again in case it's easier to reshare: shop.areswear.com/org/cristo-rey-blue-pride-trac….

1 — Do NowOverdue

Colton HS Volleyball Apparel Store (Store no traffic · Touch 5 of 12)

1 day overdue

Shannel Rizo

📞 Store no traffic — Touch 5/12 due.

🔁 Please send this now — touch 6 would then be due Wed, Nov 11.

Due 11/8/2026, 1:35:32 PM EST

📤 You last reached out Nov 6 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 5 — day 5

Sends to +16264196057

~2:11 PM their time

Hey Shannel, it's Shawna with Ares Sportswear. I'll be honest, I'm a little unsure where things stand right now. The store is open but I don't see any visitors to it, and I don't know if you're just waiting on the right moment to send the link out, or if there's something about the store that's making you hesitant to share it with the team. I just want to know which one. We want you and the team to be happy with this, and we're flexible on fixing whatever needs fixing. So please call or text me back at 614-710-1678.

~2:14 PM their time

Hey Shannel — Shawna with Ares Sportswear. I'm concerned where things stand on this teamstore we made live a few days ago. Is something making you hesitant to share it with your team? Or are you planning to send it later? Just let me know please because part of my job is to monitor your store traffic and reach out if I see problems. Plus, if there is a problem I want to address it for you. Here's the link again in case it's easier to reshare: shop.areswear.com/org/colton-high-school-yellowj….

1 — Do NowOverdue

Marcus Whitman Lacrosse Apparel Store (Store no traffic · Touch 7 of 12)

1 day overdue

Paul Milliman

📞 Store no traffic — Touch 7/12 due.

🔁 Please send this now — touch 8 would then be due Mon, Nov 16.

Due 11/8/2026, 1:42:00 PM EST

📤 You last reached out Nov 6 (text)

View in HubSpot →
Suggested messageReady to send

Store no traffic, touch 7 — day 9

Sends to +15857609159

Now

Hey Paul, it's Shawna with Ares Sportswear. I'm puzzled at this point. No visitors to your team store. I must guess you chose not to send the link out to the team, but I have no feedback as to why. Call or text me at 614-710-1678.

~12:52 PM their time

Hey Paul — Shawna with Ares Sportswear. Not trying to be a pest, just want to know where things stand and what the reason is that you held off sending the store link to the team after approval. Here's the link again in case it's easier to reshare: shop.areswear.com/org/marcus-whitman-high-school….

1 — Do NowOverdue
⏰ Due today

Buoys Baseball Apparel - Perpetual (Batch 1 update · Touch 1)

Alexandra Berntsen

📞 Batch 1 update — Touch 1 due.

Can't defer

Due 11/9/2026, 7:00:00 AM EST

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Batch 1 update, touch 1 — day 7

Sends to +12016029094

Now

Hey Alexandra, it's Shawna with Ares Sportswear. Quick check-in on your team store. It's off to a good start, with $122 in orders so far. One thing I want you to have on your radar: your first print run needs to reach $400 before we can print it and ship it to you, and your batch closes Monday, November 16. You've got about 7 days, so one more push to your team and parents should get you there. Call or text me at 614-710-1678.

~12:52 PM their time

Hey Alexandra — Shawna with Ares Sportswear. Your store's at $122, nice start! Reminder - Your first print run needs $400 to ship, and the batch closes Monday, November 16. Future runs will go out regardless of size, so we just need to make sure this first one gets over $400. Can you send the link to your team one more time this week so we get that hurdle cleared!?

1 — Do NowOverdue
⏰ Due today

Gabrielino Dance Apparel - Perpetual (Holiday store re-merch · Touch 2 of 4)

Cassandra Cavanaugh

📞 Holiday store re-merch — Touch 2/4 due.

Can't defer

Due 11/9/2026, 7:00:00 AM EST

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 2 — 3 days after touch 1

Sends to +16077316768

~5:07 PM their time

Hey Cassandra, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.

~5:10 PM their time

Hey Cassandra — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?

1 — Do NowOverdue
⏰ Due today

Warren Township Tennis (Perpetual) (Holiday store re-merch · Touch 2 of 4)

Vince Desecki · Coach

You also have an older Annual Order Follow-up card for this customer (Retain Warren Township HS Tennis Store Fall 2025), 82 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →

📞 Holiday store re-merch — Touch 2/4 due.

Can't defer

Due 11/9/2026, 7:00:00 AM EST

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 2 — 3 days after touch 1

Sends to +18478676631

~5:01 PM their time

Hey Vince, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.

~5:04 PM their time

Hey Vince — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?

1 — Do NowOverdue
⏰ Due today

Freehold Elite Holiday 2025 (Batch 1 update · Touch 2)

Pru McLaughlin · Business contact

📞 Batch 1 update — Touch 2 due.

Can't defer

Due 11/9/2026, 7:00:00 AM EST

View in HubSpot →
Suggested messageReady to send

Batch 1 update, touch 2 — day 12

Sends to 848-207-8965

~5:05 PM their time

Hey Pru, it's Shawna with Ares Sportswear. With only a few days left, here is a new update on your store. We now have 21 buyers, 50 products sold, $2,023 in sales so far. The last 24 hours before this first print run closes is near always the best single day a store has. Don't assume everyone already saw your earlier messages. A lot of people wait until they know time is running out. Make sure your team understands that ordering now means getting their gear sooner and not waiting. Do you know what you need to do to get the word out tonight? Call or text me if you need my help!

~5:08 PM their time

Hey Pru — Shawna with Ares Sportswear. Store update: 21 buyers, 50 products sold, $2,023 in sales. Heads up — the last 24 hours before this print run closes is usually the single best day a store sees. Don't assume the team's already seen your earlier messages. What's your plan to push it one more time tonight or this weekend? Need help — just say so.

1 — Do NowOverdue
⏰ Due today

Central Dauphin East Cheer (perpetual) (Holiday store re-merch · Touch 2 of 4)

Bria Mosley · Coach

You also have an older Annual Order Follow-up card for this customer (Retain 759041), 113 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →

📞 Holiday store re-merch — Touch 2/4 due.

Can't defer

Due 11/9/2026, 7:00:00 AM EST

📤 You last reached out Oct 20 (text)

View in HubSpot →
Suggested messageReady to send

Holiday store re-merch, touch 2 — 3 days after touch 1

Sends to (717)460-2797

~5:03 PM their time

Hey Bria, it's Shawna with Ares Sportswear. Following up on the holiday store refresh — this one matters more than most, since it's such a big deal for the families this time of year. Happy to just handle it myself if you'd rather, but real input from you makes a difference in how this store serves the team families over the holidays. Anything specific you'd want added? Call or text me at 614-710-1678.

~5:06 PM their time

Hey Bria — Shawna with Ares Sportswear. Following up on the holiday store refresh — this one's a bigger deal than most since it matters so much to the families this time of year. Your input genuinely makes the difference. Anything you'd want added or would you prefer I just go with what my merch specialist is telling us?

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

2 — Do Next

11

Showing 11–11 of 11

2 — Do NextSLA not defined

Serrano HS Basketball Apparel (Deferred Opp-Store)

Jon Beck

📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.

Not part of a numbered touch sequence

View in HubSpot →

3 — Do Every Day

23

Showing 11–20 of 23

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Westford Academy - 2026 basketball tees

Russ Coward

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 10/29/2026, 8:00:00 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +16173120180

Now

Hey Russ, it's Shawna with Ares Sportswear. It was about a year ago that you did Westford Academy basketball tees with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~12:52 PM their time

Hey Russ — Shawna with Ares Sportswear. Coming up on a year since the Westford Academy basketball tees shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - 759099

Sierra Uchima-Pyun · Coach

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 10/30/2026, 4:42:55 PM EDT

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +18086799955

~8:05 AM their time

Hey Sierra, it's Shawna with Ares Sportswear. It was about a year ago that we worked together, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~8:08 AM their time

Hey Sierra — Shawna with Ares Sportswear. Coming up on a year since we worked together last. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Columbus Academy - 2025 Little Dribblers

Tigeria Miller

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/5/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +16143658675

Now

Hey Tigeria, it's Shawna with Ares Sportswear. It was about a year ago that you did Columbus Academy Little Dribblers with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~12:52 PM their time

Hey Tigeria — Shawna with Ares Sportswear. Coming up on a year since the Columbus Academy Little Dribblers shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Irvington High School Cheer 2025

Rowena Cowan · Coach

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/6/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +14088306886

Now

Hey Rowena, it's Shawna with Ares Sportswear. It was about a year ago that you did Irvington High School Cheer with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~9:52 AM their time

Hey Rowena — Shawna with Ares Sportswear. Coming up on a year since the Irvington High School Cheer shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

📌 Your next task“New Build - separate store for varsity and JV, spiritwear cheer and basic irvington hs . YES fundraising. - gray shirt with hawaiian flower on black shirt practice shirt.”Overdue 10 days · was due Oct 30Open task in HubSpot →
3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Dance Unlimited - 2026 Recital Shirts

Gretchen Novak · Business contact

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/7/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to (612)221-7376

Now

Hey Gretchen, it's Shawna with Ares Sportswear. It was about a year ago that you did Dance Unlimited Recital Shirts with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~11:52 AM their time

Hey Gretchen — Shawna with Ares Sportswear. Coming up on a year since the Dance Unlimited Recital Shirts shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayOverdue

AOFU · Touch 1 of 11 - Crater HS Cheerleading- for Wendy Schmidt

Wendy Schmidt · Coach

You also have an older Annual Order Follow-up card for this customer (Retain Crater HS Cheerleading 758707), 129 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →

You also have an older Annual Order Follow-up card for this customer (Retain Crater HS Cheerleading 758293), 114 days overdue. It is probably already done. Open it in HubSpot and move it to Retained (if they ordered again) or Lost (if not) so it stops coming back. Open it in HubSpot →

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/8/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +15419444193

Now

Hey Wendy, it's Shawna with Ares Sportswear. It was about a year ago that you did Crater HS Cheerleading with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~9:52 AM their time

Hey Wendy — Shawna with Ares Sportswear. Coming up on a year since the Crater HS Cheerleading shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

📌 Your next task“check in”Overdue 10 days · was due Oct 30Open task in HubSpot →
3 — Do Every DayDue today

AOFU · Touch 1 of 11 - Staten Island Academy Volleyball- Reorder L/S Tees for Michael Mazella

Mike Mazella

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/9/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +19175336297

Now

Hey Mike, it's Shawna with Ares Sportswear. It was about a year ago that you did Staten Island Academy Volleyball- Reorder L/S Tees for Michael Mazella with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~12:52 PM their time

Hey Mike — Shawna with Ares Sportswear. Coming up on a year since the Staten Island Academy Volleyball- Reorder L/S Tees for Michael Mazella shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayDue today

AOFU · Touch 1 of 11 - Baltimore Leadership - Tees, Hoodies, Warm ups

Andrea Carrington

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/9/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to 443-692-7395

Now

Hey Andrea, it's Shawna with Ares Sportswear. It was about a year ago that you did Baltimore Leadership - Tees, Hoodies, Warm ups with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~12:52 PM their time

Hey Andrea — Shawna with Ares Sportswear. Coming up on a year since the Baltimore Leadership - Tees, Hoodies, Warm ups shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DayDue today

AOFU · Touch 1 of 11 - Emek Hebrew - 2025 senior shirts

Moshe Tropper

Secure repeat annual orders.

🔁 AOFU · Touch 1 of 11 — first touch

Due 11/9/2026, 7:00:00 PM EST

View in HubSpot →
Suggested messageReady to send

AOFU — proactive annual order follow-up, about a year since their last order

Sends to +18183953294

Now

Hey Moshe, it's Shawna with Ares Sportswear. It was about a year ago that you did Emek Hebrew senior shirts with us for the team, and I wanted to be proactive and help you get an early start on the art and the quote. Can you make time to work on this with me so we can get it off your plate? Call or text me back at 614-710-1678.

~9:52 AM their time

Hey Moshe — Shawna with Ares Sportswear. Coming up on a year since the Emek Hebrew senior shirts shipped for your team. Want to get a jump on the art and quote before things get busy. Can you give me a few minutes this week to work through it together?

3 — Do Every DaySLA not defined

Infinity Dance Studio Apparel (Rep Working on Request)

Michelle Joyce

Ensure the request is progressing.

Not part of a numbered touch sequence

📤 You last reached out Oct 19 (text)

View in HubSpot →
Suggested messageNeeds review before sending

Team store request — store_request_ready has no verdict for this request type (likely Re-open or Perpetual Store, which the formula doesn't check yet)

Sends to +16094389199

Now

Hi Michelle, this is Shawna with Ares Sportswear. I got your request for Infinity Dance Studio Apparel — I'll take a look today and give you a call back at 614-710-1678 by end of day with next steps.

~12:52 PM their time

Hi Michelle, Shawna with Ares Sportswear. Got your request for Infinity Dance Studio Apparel — I'll take a look today and follow up by end of day with next steps. Anything urgent on your timeline I should know about?

📌 Your next task“check store build”Overdue 10 days · was due Oct 30Open task in HubSpot →

Nothing's live yet — voicemail is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh.. Text is missing: Shawna Smith has left the company, so nothing can be sent from Shawna's list: it would go out in Shawna's voice and from Shawna's number. Move the account to another rep in HubSpot first; the card follows its new owner at the next refresh..

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Last refreshed: 11/9/2026, 12:01:23 PM EST

Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)