Shawna Smith
Board — three buckets side by side. Work Do Now first; the columns beside it are what comes next.
0 — Responses
15Showing 11–15 of 15
AOFU · Touch 4 of 11 sent - Farber Specialty - 2025 pullover reorder
Aly Farber · Business contact
🔥 New reply — respond now.
🔁 AOFU · Touch 4 of 11 sent — next is touch 5, due Fri, Nov 13
Due 11/13/2026, 12:32:59 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!”
Responding to their reply: "Hi Shawna!! So sorry for the delay. I don't think we need anything at the moment but thank you so much for checking in!"
Sends to +16142846494
Hi Aly, this is Shawna with Ares Sportswear. Totally understand, thanks for letting me know. Let me know if late summer works best for our next check-in ahead of fall, or if you have another month in mind. Give me a call back at 614-710-1678.
Hi Aly, Shawna with Ares Sportswear. Completely understand, thanks for the update! Should I check back with you in late summer ahead of the fall season, or do you have a different timeframe in mind?
AOFU · Touch 9 of 11 sent - RoboRiot 2025
Carol Marshall · Coach
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 AOFU · Touch 9 of 11 sent — next is touch 10, due Fri, Nov 13
Due 11/13/2026, 1:44:25 PM EST
📤 You last reached out Nov 6 (text)
💬 What they said
“Robo riot is using a different vendor”
No suggested reply has been written for this one yet. Read what they said and type your own answer below. The message that was due on this card waits until you answer or mark the reply handled.
✍️ Your reply
Studio C Apparel (Store no traffic · Touch 1 of 12)
Molly Moon
🔥 New reply — respond now. (This customer has more than one open deal — confirm which one it's about before replying.)
🔁 Store no traffic · Touch 1 of 12 — first touch
💬 What they said
Has a question or request“Looking good so far! 1.All the senior shirts should say 2027 2. Can we have more Senior Items for the Dancers?-Not so girly?/ 3. More Boy, Mom, Dad Items? 4. All Items should cost around the same… fundraising..whatever we did for the pop up stores should be the same cost. 5. Can we have more base colors? light pink? Pastels? with the hot pink? 6. All items should say Studio C on it somewhere. 7. Graduating Senior shirts/sweatshirts— see attached? 8. the pink bow with dance on it several times— can it say Studio C several times? 9. any other new products to add? 10.. jackets, sweaters? accessories etc? Here are a few other looks.. thanks! >”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
They asked a question or made a request: this acknowledges it and promises no time. Edit it if you can answer more before you send.
📧 They emailed you back — suggested reply
Hi Molly, Shawna with Ares Sportswear. Got it, I'm on it and will get back to you as soon as I can.
Brookwood Football Hoodies (Pending Quote)
Carolyn Tricoche
🔥 New reply — respond now.
Not part of a numbered touch sequence
📤 You last reached out Oct 19 (text)
💬 What they said
Has a question or request“Good morning:Any word on my request? Thanks!”
The external-email notice and the older messages quoted under theirs are hidden here; the whole email is in HubSpot.
Responding to their reply: "Good morning:Any word on my request? Thanks!"
📧 They emailed you back — suggested reply
Hi Carolyn, Shawna with Ares Sportswear. I am looking into your request right now and will have an update for you by 2 PM today. In the meantime, what is your firm in-hand delivery date so we can keep production on schedule?
Recovery Funnel - Eligible Keeper - Christopher Mohnacky (Recovery Funnel — Lost Keeper · Touch 1 of 9)
Christopher Mohnacky
🔥 New reply — respond now.
🔁 Recovery Funnel — Lost Keeper · Touch 1 of 9 — first touch
💬 What they said
“Stop”
Responding to their reply: "Stop"
Sends to +14405523029
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hi Christopher, this is Shawna with Ares Sportswear. I received your request and am updating your outreach preferences to take you off our contact list immediately. Would you prefer we switch you over to email updates for next season, or close out your account completely? Give me a call back at 614-710-1678.
1 — Do Now
170Showing 51–60 of 170
📞 Follow-ups due (7)
Oldest: 9 days overdueGeneration Dance Company Store (Perpetual) (Store traffic, no conversion · Touch 5 of 6)
9 days overdue
Kimberly Walker
📞 Store traffic, no conversion — Touch 5/6 due.
🔁 Please send this now — touch 6 would then be due Mon, Nov 16.
Due 10/31/2026, 5:37:44 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →Store traffic, no conversion, touch 5 — day 8
Sends to +13305198537
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hey Kimberly, it's Shawna with Ares Sportswear. It's been over a week now since the store went live, and it hasn't gotten a single order yet. Honestly, this is a really unique situation to see — I don't run into this often. What should we do here? Why do you think nobody's bought? I assume you have heard something? Whatever it is, let's talk it through. Call or text me at 614-710-1678.
AOFU · Touch 9 of 11 - Turn-Key Tunneling - CPG jackets
9 days overdue
Jennnifer Burnett
📞 AOFU — Touch 9/11 due.
🔁 Please send this now — touch 10 would then be due Mon, Nov 16.
Due 10/31/2026, 6:15:29 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 9 — day 49 follow-up
Sends to +16142754832
Hey Jennnifer, Shawna with Ares Sportswear. I've reached out a lot to plan ahead for Turn-Key Tunneling - CPG jackets and haven't heard back. I want to make sure I'm doing right by you and the team this year. Can you let me know where things stand? Call or text me at 614-710-1678.
Hey Jennnifer — Shawna with Ares Sportswear. Still trying to reach you on Turn-Key Tunneling - CPG jackets. I really want to make sure the team's taken care of this year — can you give me a quick update on where things stand?
AOFU · Touch 9 of 11 - Simon Kenton Council Fall 2025 Reopen
9 days overdue
Wendy Timmons
📞 AOFU — Touch 9/11 due.
🔁 Please send this now — touch 10 would then be due Mon, Nov 16.
Due 10/31/2026, 6:15:37 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 9 — day 49 follow-up
Sends to +16147990945
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hey Wendy, Shawna with Ares Sportswear. I've reached out a lot to plan ahead for Simon Kenton Council Fall Reopen and haven't heard back. I want to make sure I'm doing right by you and the team this year. Can you let me know where things stand? Call or text me at 614-710-1678.
AOFU · Touch 8 of 11 - 4-80 BN CM Store 2025
9 days overdue
Watson Heilala · Coach
📞 AOFU — Touch 8/11 due.
🔁 Please send this now — touch 9 would then be due Thu, Nov 12.
Due 10/31/2026, 6:15:51 PM EDT
📤 You last reached out Oct 28 (text)
View in HubSpot →AOFU, touch 8 — day 46 follow-up
Sends to +17327795806
Hi Watson. I'm trying to be a good account manager for you and help make sure you are ready for the upcoming season. Will there be an order needed for 4-80 BN CM Store? I'm ready to help so please Call or text me at 614-710-1678.
Hey Watson — Shawna with Ares Sportswear. My job is to be a good account manager for your team and keep the relationship healthy for another year. I'm worried because I have reached out about 8 times over the last 2 months without any feedback from you and I know the team is getting ready. Please let me know where things stand & thanks.
AOFU · Touch 9 of 11 - Port Jarvis Track Uniforms
8 days overdue
John Wright · Coach
📞 AOFU — Touch 9/11 due.
🔁 Please send this now — touch 10 would then be due Mon, Nov 16.
Due 11/1/2026, 1:53:21 PM EST
📤 You last reached out Oct 29 (text)
View in HubSpot →AOFU, touch 9 — day 49 follow-up
Sends to +18452835007
Hey John, Shawna with Ares Sportswear. I've reached out a lot to plan ahead for Port Jarvis Track Uniforms and haven't heard back. I want to make sure I'm doing right by you and the team this year. Can you let me know where things stand? Call or text me at 614-710-1678.
Hey John — Shawna with Ares Sportswear. Still trying to reach you on Port Jarvis Track Uniforms. I really want to make sure the team's taken care of this year — can you give me a quick update on where things stand?
The Academy Football Apparel (Unapproved store · Proof #1 · Touch 5 of 9)
7 days overdue
Brent Edmonds
📞 Unapproved store — Touch 5/9 due.
🔁 Please send this now — touch 6 would then be due Mon, Nov 16.
Due 11/2/2026, 4:11:31 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Unapproved store, touch 5 — day 8 follow-up
Sends to +12165702889
Hey Brent — this is Shawna with Ares Sportswear. Circling back on your store (proof number 1) — it's built and ready to go live the moment you approve it. The sooner it's live the sooner your families can start ordering. Call me back at 614-710-1678 and let's get this done.
Hey Brent — Shawna with Ares. Your store (proof #1) is still ready and waiting. The sooner it's live the sooner your families can start ordering. Is now a better time to get this approved? Here's the link again in case it's easier to reshare: admin.areswear.com/proof/the-academy-football-ap….
Arizona Crush Kickball (Perpetual) (Unapproved store · Touch 5 of 9)
7 days overdue
Tracy Werner
📞 Unapproved store — Touch 5/9 due.
🔁 Please send this now — touch 6 would then be due Mon, Nov 16.
Due 11/2/2026, 5:18:06 PM EST
📤 You last reached out Oct 28 (text)
View in HubSpot →Unapproved store, touch 5 — day 8 follow-up
Sends to +14805771070
Hey Tracy — this is Shawna with Ares Sportswear. Circling back on your store — it's built and ready to go live the moment you approve it. The sooner it's live the sooner your families can start ordering. Call me back at 614-710-1678 and let's get this done.
Hey Tracy — Shawna with Ares. Your store is still ready and waiting. The sooner it's live the sooner your families can start ordering. Is now a better time to get this approved? Here's the link again in case it's easier to reshare: admin.areswear.com/store-approval.html?token=eyJ….
Colton Fuller submitted (Prospecting · Touch 1 of 12)
9 days overdue
Colton Fuller
Follow up now after a lead arrives. Contact twice on Day 1.
🔁 Prospecting · Touch 1 of 12 — first touch
Due 10/31/2026, 4:07:42 PM EDT
View in HubSpot →Prospecting, first outreach — bulk vs. team store not yet distinguishable from available data
Sends to +15613086614
Hey Colton — this is Shawna with Ares Sportswear. Got your request for Colton Fuller submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Hey Colton — Shawna with Ares Sportswear. Got your request for Colton Fuller submitted and I want to get this moving for you fast. I just need a little more information before I can get started. Call or text me back at 614-710-1678 so I can send you my questions.
Tatum Youth Football and Cheer Apparel (Unapproved store · Proof #1 · Touch 1 of 9)
8 days overdue
Toni Childress
Follow up now after the store is sent. Contact twice on Day 1.
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 11/1/2026, 3:07:27 AM EST
View in HubSpot →Team store request — store already built and sent, waiting on customer approval
Sends to +19038064253
Unsubscribed from texts in HubSpot (Ares Sportswear SMS Alerts) — the text is turned off for this contact. If that is a mistake, fix their SMS subscription on the contact in HubSpot.
Hey Toni — this is Shawna with Ares Sportswear. Your store (proof number 1) is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.
Mater Academy Biscayne Apparel (Unapproved store · Proof #1 · Touch 1 of 9)
6 days overdue
Zeida Davila
Follow up now after the store is sent. Contact twice on Day 1.
🔁 Unapproved store · Touch 1 of 9 — first touch
Due 11/3/2026, 1:11:11 AM EST
View in HubSpot →Team store request — store already built and sent, waiting on customer approval
Sends to +13054917658
Hey Zeida — this is Shawna with Ares Sportswear. Your store (proof number 1) is built and ready to go live. Call or text me back at 614-710-1678 and let's get this approved today — the sooner it's live, the sooner your families can start ordering.
Hey Zeida — Shawna with Ares Sportswear. Here's the link to your store (proof #1): admin.areswear.com/proof/mater-academy-biscayne-… — let me know if you're ready to approve it, or if you'd like any changes first.
2 — Do Next
11Showing 11–11 of 11
Serrano HS Basketball Apparel (Deferred Opp-Store)
Jon Beck
📅 No Deferred Date set — add one in HubSpot so this deal comes back when it should.
Not part of a numbered touch sequence
View in HubSpot →3 — Do Every Day
23Showing 21–23 of 23
1OFU: 766627 Manassas Park Cheer - 2026 Apparel (1st order follow-up (Bulk) · Touch 1 of 5)
Jamy Ordonez
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
Sends to +15716593258
Hey Jamy, it's Shawna with Ares Sportswear. I believe you should have received your order from us very recently, and I want to let you know how much we appreciate your order. I want to make sure everything arrived well and that you're happy. If you have a free moment, I'd like to touch base and make sure you're good to go. Please give me a call back at 614-710-1678.
Hey Jamy — Shawna with Ares Sportswear. Just wanted to say thank you for the order — your order should have landed with you recently. Did it arrive okay, and is everything good on your end?
1OFU: Lacey Township Soccer - 2026 Pinnies (1st order follow-up (Bulk) · Touch 1 of 5)
Kristina Hayes
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
1OFU: 767488 AYSO - playground program shirts (1st order follow-up (Bulk) · Touch 1 of 5)
Kienan Garn
Order has shipped — check in once it arrives to confirm satisfaction and offer the next order.
🔁 1st order follow-up (Bulk) · Touch 1 of 5 — first touch
View in HubSpot →1st order follow-up (Bulk) — touch 1, checking in after delivery
No phone number on file for this contact — add one in HubSpot to send a voicemail or text.
Last refreshed: 11/9/2026, 11:12:03 AM EST
Win-Back list refreshed: 11/8/2026, 11:08:35 AM EST (updates once a day on its own)